Toshiba u300 Manuale Utente

9-16

User’s Manual

Troubleshooting

Fingerprint Sensor

PC/Express Card

Refer also to Chapter 8, 

.

Reading of the 

fingerprint was not 

successful.

Please try again using the correct posture. Refer 

 in Chapter 4, 

Try the recognition process again using another 

enrolled finger.

The fingerprint cannot 

be read due to injuries 

to the finger.

Try the recognition process again using another 

enrolled finger.
If fingerprints from all the enrolled fingers cannot 

be read, please log-on by using the keyboard to 

input the password for the time being.
If problems persist, contact your dealer.

Fingerprint Power on 

Security or Single Sign 

On feature cannot be 

enabled.

Please use TOSHIBA Password Utility to register 

the User Password if it was not registered.

Fingerprint Power on 

Security does not work

1. Make sure you have enroll finger in windows 

account.

2. Set the User Password by using TOSHIBA 

Password Utility and restart the system.

3. Make sure place a checkmark in Replace the 

the fingerprint reader on the Protector Suite 

QL setting.

PC/Express Card error 

occurs

Reseat the PC/Express Card to make sure it is 

firmly connected.

Make sure the connection between the external 

device and the card is firm.

Check the card’s documentation.
If problems persist, contact your dealer.