LG H650E Guida Utente

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Appendix
Appendix
82
 NOTE 
Your personal data from internal phone storage—including information about 
your Google account and any other accounts, your system/application data and 
settings, any downloaded applications and your DRM licence—might be lost 
in the process of updating your phone's software. Therefore, LG recommends 
that you backup your personal data before updating your phone's software. LG 
does not take responsibility for any loss of personal data.
This feature depends on your network service provider, region and country.
FAQ
This chapter lists some problems you might encounter when using your 
phone. Some problems require you to call your service provider, but most 
are easy to fix yourself.
Message
Possible causes
Possible corrective measures
SIM card 
error
There is no SIM card 
in the phone or it is 
inserted incorrectly.
Make sure that the SIM card is 
correctly inserted.
No network 
connection/ 
Dropped 
network
Signal is weak or 
you are outside the 
carrier network.
Move toward a window or into 
an open area. Check the network 
operator coverage map.
Operator applied 
new services.
Check whether the SIM card is more 
than 6~12 months old. If so, change 
your SIM or USIM card at your 
network provider's nearest branch. 
Contact your service provider.
Message
Possible causes
Possible corrective measures
Codes do 
not match
To change a security 
code, must need 
to confirm the new 
code by re-entering 
it.
If you forget the code, contact your 
service provider.
The two codes you 
entered do not 
match.
No 
applications 
can be set
Not supported by 
service provider or 
registration required.
Contact your service provider.
Downloaded 
application 
causes a lot 
of errors.
Remove the 
application.
1  
Tap 
 >   > 
2  
Tap 
General tab > Apps.
3  
Tap the app > 
Uninstall.
Calls not 
available
Dialing error 
New network not authorised.
New SIM card 
inserted.
Check for new restrictions.
Pre-paid charge limit 
reached.
Contact service provider or reset limit 
with PIN2.
Phone 
cannot be 
turned on
On/Off key pressed 
too briefly.
Press the On/Off key for at least two 
seconds.
Battery is not 
charged.
Charge battery. Check the charging 
indicator on the display.