Cisco Headend Digital Broadband Delivery System

 

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c  If the computer you are using for the test has an IP address that is allowed to 

access the web service then the browser will return a HTTP GET method not 
implemented error message. 

8  If you receive a different error message, review all configuration changes against 

the previously executed procedures and repeat this procedure. 

 

The following is a list of  several log files that can be monitored for errors related to 
HTTPS sessions: 



 

/dvs/dncs/tmp/bossServer.x 

Type the following command and press Enter to increase the log level for the 
bossServer process. 

logLvl bossServer +DEBUG 

 

Type the following command and press Enter to reduce the log level for the 
bossServer process once troubleshooting is complete. 

logLvl bossServer -DEBUG 

 

Type the following command and press Enter to increase the log level for the 
bossServer SOAP process. 

logLvl bossServer.soap +DEBUG 

 

Type the following command and press Enter to reduce the log level for the 
bossServer SOAP process  once troubleshooting is complete. 

logLvl bossServer.soap -DEBUG 

 



 

Files in the /var/apache2/logs directory 

 

File and directory permissions are critical for the operation of the web servers on the 
DNCS. The following is a sample error message from the bossServer log when 
permissions are incorrect for the /etc/opt/certs/cacert.pem file: 

|ERROR|bossServer:BossResponseClientSoap.C(99)|SOAP FAULT: SOAP-
ENV:Server SOAP-ENV:Server SSL error Can't read CA file and 
directory  initializing context

 

The following is a list of the required permissions for the required files and 
directory: 



 

drwxr-xr-x 7 root sys  1024 Jul 16 19:41 /etc/opt/certs

 



 

-r-------- 1 root root 887  Jul 16 18:43 server.key

 



 

-r--r--r-- 1 root root 1419 Jul 16 18:43 server.crt

 



 

-r--r--r-- 1 root root 4716 Jul 16 13:53 cachain.crt