Cisco Headend Digital Broadband Delivery System Guida Utente

4002178 Rev C 

Configuring SARA to Enhance Your Subscribers’ Experience 

1-1 

As a cable operator, you want to keep your subscribers happy and attract new 

subscribers. Now more than ever, you must get to know your subscribers to help 

you develop the best and most appealing products. The configurable options of the 

Cisco Resident Application (SARA) allow you to customize the application to best 

suit your subscribers’ needs. 
Before you configure SARA for your subscribers, think about the options that your 

subscribers will find most appealing. This chapter provides a list of the options that 

you can configure for SARA to best suit your subscribers’ needs.  
Note:  When you change the configuration of SARA, it often affects your subscribers’ 

experience with SARA and can generate support calls. The marketing department, 

engineering, and the CSRs must communicate with each other to determine the best 

SARA configuration and they must prepare for questions resulting from changes 

that are made. 

SARA uses a standard set of default parameters that define the way the set-top 

operates. You can change this default configuration and provide only the features 

that your subscribers will use most often. The Explorer® set-top is also referred to as 

a Digital Home Communication Terminal (DHCT). The acronym DHCT appears on 

several of the graphical user interfaces that you use to configure the set-top. For 

example, the set of parameters that control how the set-top operates is called a 

DHCT configuration. The DHCT configuration affects the subscriber’s experience 

with SARA.