Cisco Headend Digital Broadband Delivery System
Chapter 2 Upgrading the Software
26
4002628 Rev B
3 Tune the DHCT to each channel listed in the report for each GoQAM that you
reset and upgraded.
4 Are all channels listed for the GoQAMs that you reset accessible from the
DHCT?
If yes, go to step 5.
If no, do not attempt to upgrade the software for any additional GoQAM.
Call Cisco Services.
Call Cisco Services.
5 For those GoQAMs that carry content inappropriate for children, Cisco
recommends that you verify encryption using one of the following methods:
Using a set-top that is authorized for all services, tune one by one to each
service and check the PowerKEY Information diagnostic screen (page 6). If
the Prog Stat and Prog Entitle fields are zero (0x00), then the program is in
the clear. If these fields are non-zero, then the program is encrypted.
service and check the PowerKEY Information diagnostic screen (page 6). If
the Prog Stat and Prog Entitle fields are zero (0x00), then the program is in
the clear. If these fields are non-zero, then the program is encrypted.
Verify that the program count is correct on the GoQAMs that carry
inappropriate content is correct before and after the reset.
inappropriate content is correct before and after the reset.
Using a QAM tuner television, tune to the respective channels and verify that
inappropriate content is not viewable.
inappropriate content is not viewable.
6 Is the content viewable?
If yes, stop and then restart (bounce) the qamManager process on the DNCS,
and repeat step 5. If the content continues to be viewable, contact Cisco
Services. Then, go to step 7.
and repeat step 5. If the content continues to be viewable, contact Cisco
Services. Then, go to step 7.
If no, go to step 7.
7 Have you completed resetting your GoQAMs?
If yes, go to step 8.
If no, return to the procedure you are using to reset your GoQAMs.
8 Generate a Doctor Report using the –av option to verify system stability and
functionality.
Note: For further instructions on running the Doctor Report, refer to
the chapter titled Analyze System Configuration With the Doctor Report in the
DBDS Utilities Installation Instructions and DNCS Utilities User’s Guide.
Note: For further instructions on running the Doctor Report, refer to
the chapter titled Analyze System Configuration With the Doctor Report in the
DBDS Utilities Installation Instructions and DNCS Utilities User’s Guide.
9 Do new or unexpected errors appear in the Doctor Report?
If yes, contact Cisco Services.
If no, go to step 10.
10 Perform the System Validation Tests found in the installation and upgrade
documentation for your system release version to verify the functionality and
performance of the set-tops in your system.
performance of the set-tops in your system.
11 Over the next few days, check the individual modulators to verify that they
received the new code.