Blue Coat SURF-500-999-3YR Manuale Utente
146 Administrator’s Guide
SurfControl Web Filter v5.5
A
PPENDIX
Contact Technical Support
C
ONTACT
T
ECHNICAL
S
UPPORT
Websense provides technical information about SurfControl products online 24 hours a day, including:
•
latest release information
•
searchable Knowledge Base
•
show-me tutorials
•
product documents
•
tips
•
in-depth technical papers
Access support on the Web site at:
www.websense.com/SupportPortal/
If you need additional help, please fill out the online support form at:
www.websense.com/SupportPortal/Contact.aspx
Note your case number. If you need to send Support files to help us diagnose your problem, do the
following:
following:
1
Select Start > SurfControl Web Filter > Support Tools > Create Web Filter Support Files. This
creates an e-mail message containing a copy of your configuration files that will help Support to
discover the reason for any problems you are having. These include:
creates an e-mail message containing a copy of your configuration files that will help Support to
discover the reason for any problems you are having. These include:
•
Event Logs (System and Application)
•
A list of file Versions
•
Registry Keys
•
System Information
•
Trace Logs
2
Add your case number to the subject line of the email message.
3
Navigate to C:\Program Files\SurfControl\Web Filter\Support. In this directory you will find the
following files:
following files:
•
Application.evt
•
System.evt
•
FileVersion.txt
•
registry.txt
•
systeminfo.txt
4
Zip or rar these files and attach them to the email.
5
Press Send.