ART sla1 Manuale Utente

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The following information is provided in the unlikely event that your unit 
requires service. 
 
1) Be sure that the unit is the cause of the problem. Check to make sure the 
unit has the proper power supplied, all cables are connected correctly, and 
the cables themselves are in working condition. 
 
2) If you find the unit to be at fault, write down a complete description of the 
problem, including how and when the problem occurs. Please write down a 
description of your complete setup before calling Customer Service. 
 
3) Contact our Customer Service Department at (716) 297-2920 for your 
Return Authorization number or questions regarding technical assistance or 
repairs. Customer Service hours are 9:00 AM to 5:00 PM Eastern Time, 
Monday through Friday. 
 
4) Pack the unit in its original carton or a reasonable substitute. The packing 
box is not recommended as a shipping carton. Put the packaged unit in 
another box for shipping. Print the RA number clearly on the outside of the 
shipping box. Print your return shipping address on the outside of the box. 
 
5) Include with your unit: a return shipping address (we cannot ship to a 
P.O. Box), a copy of your purchase receipt, a daytime phone number, and a 
description of the problem. 
 
6) Ship only your unit and its power supply (keep your manual!) to: 
 

 

4625 Witmer Industrial Estates 

 

Niagara Falls, New York 14305 

         Attn: Repair Department 
 RA# 

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