Toshiba portege m400 Manuale Utente

9-10

User’s Manual

Troubleshooting

DVD Super Multi drive

For more information, refer to Chapter 4, 

Cannot write correctly 

If you have trouble writing, make sure you are 
observing the following precautions:

■

Use only media recommended by TOSHIBA.

■

Do not use the mouse or keyboard during 
writing.

■

Use only the software supplied with the 
computer for recording.

■

Do not run or start other software during 
writing.

■

Do not jar the computer during writing.

■

Do not connect/disconnect external devices 
or install/remove internal cards during writing.

If problems persist, contact your dealer.

You cannot access 

a CD/DVD in the drive

Make sure the drive’s disc tray is securely 
closed.
Press gently until it clicks into place.

Check whether the drive power is on. If the 
power is off, press the Fn + tab keys 
simultaneously and turn on the power.

Open the disc tray and make sure the CD/DVD is 
properly seated. It should lie flat with the label 
facing up.

A foreign object in the disc tray could block laser 
light from reading the CD/DVD. Make sure there 
is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it 
with a clean cloth dipped in water or a neutral 
cleaner. Refer to the 

 section in 

Chapter 4 for details on cleaning.

Some CD/DVDs run 
correctly, but others do 
not

The software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matches your software’s needs. 
Check the CD/DVD's documentation.