Allied Telesis Omni Antenna AT-TQ0202E Manuale Utente
Codici prodotto
AT-TQ0202E
4 | Allied Telesis Product Catalog
Support
Global Support Services
Allied Telesis offers services and support programs to protect your network infrastructure investment.
These services are designed to enhance the coverage offered by Allied Telesis warranties.
Net
Cover
®
Allied Telesis Net.Cover
®
is a flexible set
of services and support programs that
can be tailored to meet the needs of a
wide range of customers who wish to
take additional precautions to safeguard
the integrity of networked data, ensure
can be tailored to meet the needs of a
wide range of customers who wish to
take additional precautions to safeguard
the integrity of networked data, ensure
network up time and maximize end-
user productivity while protecting
their original investment well into the
future. These service programs provide
comprehensive coverage for your
purchase, including advanced hardware
replacement and access to no-charge
telephone support.
user productivity while protecting
their original investment well into the
future. These service programs provide
comprehensive coverage for your
purchase, including advanced hardware
replacement and access to no-charge
telephone support.
COVERAGE HOURS
ON-SITE SUPPORT
SOFTWARE UPDATES
RMA SHIPMENT METHOD
STANDARD PRODUCT WARRANTY
--
No
--
Replace Upon Receipt
NET.COVER
BASIC
Business Hours
No
Yes
Replace Upon Receipt
NET.COVER BASIC PLUS
Business Hours
No
Yes
Same Business Day*
NET.COVER BASIC ADVANCED
Extended Hours
No
Yes
Same Business Day*
NET.COVER SILVER
Business Hours
Yes – Next Business Day
Yes
Spares Located On-site with Engineer
NET.COVER GOLD
Business Hours
Yes – Within 4 Business Hours
Yes
Spares Located On-site with Engineer
NET.COVER PLATINUM
Extended Hours
Yes – Within 4 Hours
Yes
Spares Located On-site with Engineer
Renewable Net.Cover contracts run for one, three or five years. Custom contracts are available upon request.
*Not all contracts and services are available in all countries. Please contact your local sales office for further information.
Net.Cover service programs may
include:
include:
» Online knowledge base
» Priority queuing and escalation
» Software updates with proactive
change notification
» Configuration assistance
» Next business day advanced product
replacement
Online Support Anytime