Toshiba Digital Business Telephone Solutions Manuale Utente
2
Strata CT ACD Supervisor November 2001
ACD Group Supervisor
The Grand Tour
If your telephone does not have the ACD Supervisor feature buttons shown in the right-hand column
of the telephone keystrip in
Figure 1
, you can enter an access code sequence to perform the same
function (see
Table 4 on 24
).
Important!
A Supervisor Telephone cannot be a standard telephone (SLT).
Figure 1
ACD Supervisor Digital LCD Telephone
Mode
Page
Scroll
Liquid Crystal Display
(LCD) Shows ACD
Information
(LCD) Shows ACD
Information
Shaded buttons are
specific to
ACD Supervisor.
specific to
ACD Supervisor.
The Agent/Queue
Status button
sequence is stored
on Speed Dial
buttons
for One-touch
Access.
Status button
sequence is stored
on Speed Dial
buttons
for One-touch
Access.
[PDN] = Primary
Directory Number
button (usually on
the Extension
Number of your
telephone).
Directory Number
button (usually on
the Extension
Number of your
telephone).
There can be up to
four [PDNs] on a
telephone.
four [PDNs] on a
telephone.
In this example,
Agent buttons are
on the left,
on the left,
Supervisor buttons are on
the right.
the right.
0139
Do Not
Disturb
Disturb
End of
ACD Shift
ACD Shift
Night
Transfer
Transfer
Monitor
ACD Call
ACD Call
Reset
Queue Alarm
Queue Alarm
Queue
Status
Status
Agent
Status
Status
Transfer to
ACD Grp
ACD Grp
Supvr Auto
Log in
Log in
[PDN]
207-1
207-1
Speed
Dial
Dial
NT Lock
Log In/Out
ACD Call
Pickup
Pickup
Work
Unit
Unit
Unavailable
End After
Call Work
Call Work
ACD
Help
Help
ACD
Call (PhDN)
Call (PhDN)
[PDN]
207-2
207-2