Juniper EX2500-RMK-4POST Manuale Utente

EX2500 Ethernet Switch Hardware Guide

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„ Requesting Technical Support

For quick and easy problem resolution, the Juniper Networks online self-service 
portal—the Customer Support Center (CSC)—provides the following features:

„

Find CSC offerings: 

http://www.juniper.net/customers/support/

„

Search for known bugs: 

http://www2.juniper.net/kb/

„

Find product documentation: 

http://www.juniper.net/techpubs/

„

Find solutions and answer questions using our Knowledge Base: 

http://kb.juniper.net/

„

Download the latest versions of software and review release notes: 

http://www.juniper.net/customers/csc/software/

„

Search technical bulletins for relevant hardware and software notifications: 

http://www.juniper.net/alerts/

„

Join and participate in the Juniper Networks Community Forum: 

http://www.juniper.net/company/communities/

„

Open a case online in the CSC Case Management tool: 

http://www.juniper.net/cm/

To verify service entitlement by product and serial number, use our Serial Number 
Entitlement (SNE) Tool at 

http://tools.juniper.net/SerialNumber/EntitlementSearch/.

You can open a case with JTAC on the Web or by telephone.

„

Use the Case Management tool in the CSC at 

http://www.juniper.net/cm/

.

„

Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and 
Mexico).

For international or direct-dial options in countries without toll-free numbers, visit 
us at 

http://www.juniper.net/support/requesting-support.html.