Pearson 70 Manuale Utente

Customer Support

If you have a problem, call Pearson NCS Customer Support. An analyst will 

respond to questions and concerns when they receive your call. Their only 

requirement is that you first provide them with the information that they need to 

help you.

IMPORTANT: Services no longer under warranty or covered under a service agreement, 
may be billable. Your customer support representative will inform you if you require a 
billable service.

This section tells you how to request and receive Customer Support assistance in 

two steps:

•

Calling requirements

•

Calling procedure

To respond to questions and concerns about your scanner, Pearson NCS requires 

that you provide certain information when you call for assistance. Pearson NCS 

cannot process your request for service unless you satisfy these calling 

requirements.

Read the list of requirements that follows. Check off each requirement as you 

complete it. To place a request for service, you must provide Pearson NCS with 

your:

Customer number

Your customer number is listed on the shipping documents that Pearson NCS 

shipped with your scanner. If you do not have access to these documents, ask 

the Customer Support operator for your customer number the first time you 

call to request assistance.

Record your customer number for future use

: ____________________

Scanner serial number and model number

The label on the scanner that contains the serial and model numbers is located 

on the back of the scanner cabinet near the power cord and on the mechanism 

plate under the outer turnaround deflector.

Verify the serial and model numbers each time you call.

Record your scanner serial and model numbers for future use.
Serial Number

 ________________________

Model Number

 ________________________