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Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-63
DESTINATION
(real-time)
(real-time)
2
Database tables
2
The DESTINATION (real-time) item appears in the following database
tables:
tables:
Agent tables
The type of outbound call destination for the call the agent is active on for
any split/skill. Valid values can be PBX (internal call), OFF (external call),
or as defined in the Dictionary. If the agent is not on an outbound call, the
value is blank.
any split/skill. Valid values can be PBX (internal call), OFF (external call),
or as defined in the Dictionary. If the agent is not on an outbound call, the
value is blank.
This is a status item.
DIALED_NUM
2
Database tables
2
The DIALED_NUM item appears in the following database tables:
Call record tables
Number the caller dialed (up to 24 digits). This will be the VDN for
inbound vectoring calls, blank for inbound calls without vectoring, and
dialed digits for outbound calls.
inbound vectoring calls, blank for inbound calls without vectoring, and
dialed digits for outbound calls.