Apple MJLT2LL/A Manuale Proprietario
Chapter 6
Safety, handling, and support
37
Learning more, service, and support
You can find more information about your MacBook Pro through Mac Help, System Report,
Apple Hardware Test, and online resources.
Mac Help. You can often find answers to your questions, as well as instructions and
troubleshooting information, in Mac Help on your Mac. Click the Finder icon in the Dock, click
Help in the menu bar, and choose Mac Help.
System Report. To get information about your MacBook Pro, use System Report. It shows you what
hardware and software is installed, the serial number and operating system version, how much
memory is installed, and more. To open System Report, choose Apple menu () > About This Mac,
then click System Report.
Apple Hardware Test. You can use Apple Hardware Test (AHT) to help determine if there’s a
problem with one of the computer’s components, such as the memory or processor.
To use Apple Hardware Test, disconnect all external devices except the power adapter. Restart
your MacBook Pro and hold down the D key as it starts up. When the AHT chooser screen
appears, select the language for your location. Press the Return key or click the right arrow
button. When the AHT main screen appears (after about 45 seconds), follow the onscreen
instructions. If AHT detects a problem, it displays an error code. Make a note of the error code
before pursuing support options. If AHT doesn’t detect a hardware failure, the problem might be
software related.
Online resources. For online service and support information, go to
Apple Hardware Test, and online resources.
Mac Help. You can often find answers to your questions, as well as instructions and
troubleshooting information, in Mac Help on your Mac. Click the Finder icon in the Dock, click
Help in the menu bar, and choose Mac Help.
System Report. To get information about your MacBook Pro, use System Report. It shows you what
hardware and software is installed, the serial number and operating system version, how much
memory is installed, and more. To open System Report, choose Apple menu () > About This Mac,
then click System Report.
Apple Hardware Test. You can use Apple Hardware Test (AHT) to help determine if there’s a
problem with one of the computer’s components, such as the memory or processor.
To use Apple Hardware Test, disconnect all external devices except the power adapter. Restart
your MacBook Pro and hold down the D key as it starts up. When the AHT chooser screen
appears, select the language for your location. Press the Return key or click the right arrow
button. When the AHT main screen appears (after about 45 seconds), follow the onscreen
instructions. If AHT detects a problem, it displays an error code. Make a note of the error code
before pursuing support options. If AHT doesn’t detect a hardware failure, the problem might be
software related.
Online resources. For online service and support information, go to
.
You can learn about Apple products, view online manuals, and check for software updates.
Connect with other Apple users, and get service, support, and professional advice from Apple.
AppleCare support. If you need assistance, AppleCare representatives can help you with
installing and opening apps, and with troubleshooting. Call the support center number nearest
you (the first 90 days are complimentary). Have the purchase date and your MacBook Pro serial
number ready when you call.
Your 90 days of complimentary telephone support begins on the date of purchase.
Connect with other Apple users, and get service, support, and professional advice from Apple.
AppleCare support. If you need assistance, AppleCare representatives can help you with
installing and opening apps, and with troubleshooting. Call the support center number nearest
you (the first 90 days are complimentary). Have the purchase date and your MacBook Pro serial
number ready when you call.
Your 90 days of complimentary telephone support begins on the date of purchase.
Country
Phone number
Web address
United States
1-800-275-2273
Australia
(61) 1-300-321-456
Canada
1-800-263-3394
English:
French:
Ireland
1-800-804-062
New Zealand
00800-7666-7666
United Kingdom
(44) 0844 209 0611
Telephone numbers are subject to change, and local and national telephone rates may apply. A
complete list is available on the web at
complete list is available on the web at
.
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