Lucent Technologies Release 3 Version 8 Manuale Utente

CentreVu® CMS R3V8 Database Items and Calculations

The number of INCALLS that were redirected to another destination by 
way of a "go to vector’’ command or by a ’’route to’’ or ’’adjunct routing’’ 
command to a destination other than a split/skill or direct agent. (Calls 
that route to a split/skill or direct agent by way of a "route to,’’ "adjunct 
routing,’’ or "messaging split/skill’’ command are still tracked in the 
vector.) OUTFLOWCALLS includes GOTOCALLS and 
INTERFLOWCALLS.

This is a cumulative item.

Number of INCALLS that were redirected to another VDN or to a 
destination outside the switch by way of a "route to" or "adjunct routing" 
command, or were redirected to another VDN by the Redirect on No 
Answer feature. Note that calls are only counted as outflows from the 
VDN when they are redirected to another VDN or to an off-switch 
destination. Calls in the VDN that route to other destinations, such as 
split/skills or extensions, are not counted as outflows from the VDN. 
OUTFLOWCALLS includes INTERFLOWCALLS and SLVLOUTFLOWS.

This is a cumulative item.

2

2

The OUTFLOWTIME item appears in the following database tables:

The time all OUTFLOWCALLS waited in queue or ringing before being 
redirected.

This is a cumulative item.

Time all OUTFLOWCALLS spent in the VECTOR before being 
redirected. OUTFLOWTIME includes GOTOTIME.

This is a cumulative item.

Time all OUTFLOWCALLS spent in the VDN before being redirected.

This is a cumulative item.