Manuale UtenteSommarioAvaya Agent Deskphone 16CC User Guide1Contents2Notices5Top Display Line Combinations for Agents7Introduction to the Avaya Agent Deskphone 16CC9Avaya Agent Deskphone 16CC Phone Buttons and Features9About LEDs11Scrolling and Navigation12About Paper Labels12Telephone Stand12About Logging In to and Out of Your Telephone12Logging in to your telephone extension12Agent login13Agent logout13Logging out of your telephone extension13About Agent Work Modes and Agent States13Changing Agent Work Mode or State14About Agent Skills14Viewing Agent Skills14Making a Call14Redialing a number14Calling a person from the Contacts list15Calling a person from the call log15Answering a Call15Answering a call if you are logged in as an agent15Answering a call if you are not logged in as an agent15Sending an incoming call to voice mail16Ignoring an incoming call16Muting a Call16Putting a Call on Hold16Transferring a Call16Conference Calls16Setting up a conference call16Adding a person on hold to a conference call17Putting a conference call on hold17Dropping the last person added from a conference call17Bridged Calls17Answering a call on a bridged line17Joining a call on a bridged line17Making an outgoing call on a bridged line17Contacts18Searching for a contact18Viewing Contacts details18Adding a new contact19Editing a contact19Deleting a contact19Call Log20Viewing the call log20Viewing call log details20Adding an entry from the call log to your Contacts list20Removing an entry from the call log20Clearing all entries from the call log20Turning call logging on or off21Getting Your Messages21Logging into your voicemail21About Advanced Telephone Features21Accessing the Features Menu22Send all calls22Sending a call to another number22Forwarding a call22Turning off call forwarding23Avaya Menu23Options/Settings23Turning show incoming call on or off24Setting redial options24Turning the call timer on or off24Adjusting the brightness or contrast of the display24Turning button click sounds on and off24Turning error tones on or off25Personalizing the ring pattern25Setting Automatic Gain Control25Changing the language25Setting the time format26Viewing Network Information26Index27Dimensioni: 251 KBPagine: 28Language: EnglishApri il manuale
