Manuali utente per Lucent Technologies 108596560

Sommario

• Table of Contents

  3
• Hospitality Operations

  5
  • About This Document

    5
    • Purpose

      5
    • Organization

      6
    • Conventions

      6
    • Related Documents

      8
    • Product Support

      8
  • Hospitality Services Overview

    9
    • Telephone Support

      9
    • Guest Services

      9
    • PMS Integration

      10
    • Messaging Services

      11
    • Flexibility

      11
  • Guest Operations

    12
    • Automatic Wakeup

      12
      • With Speech Synthesizer

        12
        • Add Your Wakeup Call

          13
        • Change or Delete Your Wakeup Call

          14
      • With Wakeup Activation Via Tones

        14
        • Add or Change Your Wakeup Calls

          14
        • Delete Your Wakeup Calls

          15
    • Do Not Disturb

      16
      • Enter a Do Not Disturb Request (Feature Dial Access Code)

        16
      • Change or Cancel a Do Not Disturb Request (Feature Dial Access Code)

        16
      • Activate Do Not Disturb (Feature Button)

        17
      • Deactivate Do Not Disturb (Feature Button)

        17
    • Emergency Access to the Attendant

      17
    • Retrieving Messages

      18
      • Retrieving Messages from Your Room

        18
      • Retrieving Messages from Locations Other Than Your Room

        19
      • Retrieving FAX Messages

        20
      • Recording a Personal Greeting

        21
      • Changing Your Password

        22
    • Dial by Name

      23
  • Front Desk Operations

    24
    • Attendant Backup

      24
    • Check-In/Check-Out

      25
      • Check-In

        26
      • Check-Out

        27
      • Suite Check-in

        28
      • Station Hunt Before Coverage

        28
    • Automatic Wakeup

      29
      • User Operation

        31
        • Single Wakeup

          31
        • Dual Wakeup

          33
        • Daily Wakeup

          35
        • VIP Wakeup

          37
        • Canceling Wakeup Calls

          40
      • Failed Wakeup Notification

        41
    • Controlled Restrictions

      42
      • User Operation

        43
        • Activate Controlled Restriction for One Person

          43
        • Cancel Controlled Restriction for One Person

          44
        • Activate Controlled Restriction for a Group of Rooms

          45
        • Cancel Controlled Restriction for a Group of Rooms

          46
    • Do Not Disturb

      47
      • User Operation

        47
        • Activate Do Not Disturb for One Room

          48
        • Cancel Do Not Disturb

          49
        • Activate Do Not Disturb for a Group of Rooms

          50
        • Cancel Do Not Disturb

          51
    • Message Waiting Notification

      52
    • PMS Alarms

      53
    • Call Accounting Alarms

      53
    • Crisis Alert

      53
    • Maid Status, Housekeeping Status, and Room Occupancy

      54
      • User Operation

        55
    • Recorded Announcements

      56
      • User Operation

        56
    • Automatic Selection of DID Numbers for Guest Rooms

      57
      • Automatic selection of DID numbers for a guest

        58
      • Viewing and changing DID numbers

        58
  • Voice Messaging Operations

    59
    • Administrative Mailbox on INTUITY

      59
    • Connecting Guests to the Voice Messaging System

      60
    • Restoring a Deleted Voice Message

      62
    • Retrieving Messages for Checked-Out Guests

      63
  • Call Accounting Operations

    65
    • Night Audit Procedures

      65
    • End-of-Week/End-of-Month Audit Procedures

      66
    • Printing Key Reports

      67
      • Detail Reports

        67
      • Cost Reports

        68
      • Deleting Call Records

        69
  • Housekeeping Staff Operations

    70
    • Status Codes

      71
      • How to Call In Your Work Status

        71
      • Housekeeping Status Codes and Meanings

        72
  • Reports

    73
    • Administration Reports

      73
    • Printer Reports

      77
      • Log Printer

        77
      • Journal Schedule Printer

        77
      • Buffering Messages During Printer Failure

        78
  • Guest Operations Artwork

    80
• Index

  87
  • Numerics

    87
  • A

    87
  • B

    87
  • C

    87
  • D

    88
  • E

    88
  • F

    88
  • G

    88
  • H

    88
  • I

    88
  • J

    88
  • L

    89
  • M

    89
  • N

    89
  • O

    89
  • P

    89
  • R

    90
  • S

    90
  • T

    90
  • V

    90
  • W

    90