Fujitsu P3PC-1562-01ENZ0 ユーザーズマニュアル

8

CardMinder  User’s Guide

 

72

This chapter describes the troubleshooting.

1

Scanning does not 
start

⇒

Check the following items
When using ScanSnap

•

Is ScanSnap Manager installed correctly?
Refer to Getting Started of ScanSnap and install the 
ScanSnap Manager correctly.

•

Is the ScanSnap icon on task bar shown as 

 ?

If so, set ScanSnap Manager by referring to the ScanSnap 
Operator’s Guide, so that the icon of ScanSnap Manager 
changes to 

 .

•

Is the [ScanSnap Manager...] window opened?
Scanning is disabled when the window [ScanSnap 
Manager...] is opened. Close the window.

•

Is the scanner supported by ScanSnap?
CardMinder does not support the scanning by scanners 
other than specified by ScanSnap. 

When using a TWAIN scanner

•

Is the scanner driver installed correctly? 
Refer to the scanner manual.

•

Does the TWAIN scanner driver window remain on the 
screen? 
Close the TWAIN scanner driver window and then scan.

•

Is the scanner TWAIN-compliant?
CardMinder is not compatible with scanners other than 
ScanSnap and TWAIN-compliant scanners.

2

The scanned 
business card 
image is not 
displayed on the 
window.

⇒

Did you scan the business card with the front side (the name is 
printed on) toward the ADF paper chute?
Follow the instructions in the scanner manual to set the card 
properly.