Multitech FF240 ユーザーズマニュアル

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Multi-Tech Systems, Inc. 
FF240-IP Admin User Guide 
92
 
Appendix A – Troubleshooting 
1. What if I can't see the web page for my FF240-IP? 
REMEDY:   Verify that the Admin PC is actually on the same subnet as the FF240-IP and that it can be 
“pinged.”  
Launch a Command Prompt. 
(In WinXP, go to Start | All Programs | Accessories | Command Prompt
  In Win2000, go to Start | Programs | Accessories | Command Prompt.) 
Type ipconfig to verify that the Admin PC’s IP address is in the same network as the FF240-
IP’s IP address. 
Then type ping 192.168.2.1 (or server’s current IP address) and press Return
If the FF240-IP unit does reply to the ping and you are still unable to view the FF240-IP web 
page, then contact Multi-Tech Technical Support on our portal at 
 . 
To see what the IP address of the FF240-IP unit is, plug a serial cable into the 
Console/Command port, open communication software (like HyperTerminal) set to a serial 
speed of 115,200 bps and type ifconfig
 
2. What if I don't get an email when I click the Send Test Email link? 
This pertains to the procedure “System Configuration | SMTP.” 
The email may have failed due to one of several causes: 
(A) the name server cannot be resolved,  
(B) the mail server cannot be contacted; or  
(C) the client PC running the mail software cannot connect to the mail server; or 
(D) the administrator’s email address may be missing or incorrect; 
(E) the email server does not support SMTP; or 
(F) a discrepancy exists between settings established in the FF240-IP System Configuration | SMTP 
screen and the email server’s requirements for User ID and/or Password in establishing 
authentication with the FF240-IP.