LaCie 301316u ユーザーズマニュアル

LaCie Little Big Disk Quadra 

• D

esign

 

by

 n

eil

 P

oulton

 

Troubleshooting

User Manual 

page 

Problem

Question

Solution

The drive is not recog-
nized by the computer.

Is there an icon for the drive in 
My Computer?

Go into My Computer and look for an icon and drive letter assigned 
to the LaCie drive. If the drive does not appear, follow the rest of the 
Troubleshooting tips to isolate the problem.

Does your computer’s con-
figuration meet the minimum 
system requirements for use 
with this drive?

See section

 for more information.

Is the drive’s power supply 
connected and turned on (USB 
and eSATA only)?

If the Little Big Disk Quadra is connected via USB or eSATA, make 
sure that the power supply is properly connected (see section 

) and that the outlet the power supply is 

connected to is also turned on.

Did you follow the correct 
installation steps for the spe-
cific interface and operating 
system.

Review the installation steps in section 

.

Are both ends of the FireWire, 
eSATA or USB cables firmly 
attached?

Check both ends of the FireWire, eSATA or USB cables and make sure 
that they are fully seated in their respective ports. Try disconnecting the 
cables, waiting 10 seconds, and then reconnecting them. If the drive is 
still not recognized, restart your computer and try again.

Is there a conflict with other 
device drivers or extensions?

Contact LaCie Technical Support for help.

Are you using Windows 98 SE 
or Windows Me?

Windows 98 SE and Windows Me are not compatible with the LaCie 
Little Big Disk Quadra. See section 

.

FireWire 800 does not 
work under Windows 
2000.

Have you installed the Win-
dows 2000 Service Pack 4?

In order to operate FireWire 800 devices under Windows 2000, the 
Service Pack 4 update must be installed. This is a free download of-
fered on Microsoft’s website.

The drive is working 
slowly.

Are there other USB, eSATA or 
FireWire devices connected to 
the same port or hub?

Disconnect any other USB, eSATA or FireWire devices and see if the 
drive’s performance increases.