Cisco Cisco Computer Telephony Integration Option 10.5 ユーザーガイド
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IN-1
CTI OS Agent and Supervisor Desktop Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
I N D E X
A
agent greeting
Agent states
NotReady
Ready
Wrapup
Agent Statistics dialog box
Answering a call
C
Call information
Chat
Conferencing a call
CTI OS Chat
CTI Statistics
CTI Statistics Overview
CTI Toolkit Supervisor Softphone Overview
D
DTMF tones
H
Hanging up a call
K
keyboard equivalents
L
Logging in
Logging out
M
Making a call
Monitoring calls
N
NotReady state
R
Ready state
Recording calls
S
Silent Monitor
Silent Monitoring
Skill Group statistics
Softphone User Interface
Supervisor Assist buttons
Supervisor Softphone
Supervisor State Control
T
Team Real-Time Status
Team Real-Time Status Overview