Motorola dvr dch3416 ユーザーズマニュアル

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If you need assistance while working with the DCH3416, contact the Motorola Technical 
Response Center (TRC): 

•  Inside the U.S.: 1-888-944-HELP (1-888-944-4357) 
•  Outside the U.S.: 1-847-725-4011 
•  Motorola Online: 

 

 

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a 
searchable solutions database, technical documentation, and low-priority issue creation 
and tracking. For specific toll-free numbers when calling from outside the United States, 
please refer to your product manual or our Web page. 

If a Motorola set-top requires repair service, please call one of the following Motorola 
Authorized Service Centers:  

World Wide Digital 

1-800-227-0450 1-956-541-0600 

Teleplan 1-800-352-5274 1-302-322-6088 

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be 
sure to display the RSA number prominently on all equipment boxes. 

The Service Center will provide the shipping address of the location performing your 
repairs. 

To ship your equipment for repair: 

•  Pack the unit securely, if possible in its original factory shipping carton. 
•  Print or display the RSA number so it is easily visible on all equipment boxes. 
•  Enclose a note describing the exact problem. Complete and enclose the checklist 

provided with the unit. 

•  Ship the unit PREPAID to the address provided by the Service Center.