Fujitsu fi-7280 PA03670-B501 データシート

Geographic Coverage and Availability
Enhanced Service Plans Currently Available in:

Austria
Belgium
Czech Republic
Denmark
Estonia

*

Finland
France

Germany
Greece
Hungary
Italy
Latvia

*

Lithuania

*

Luxembourg

Netherlands
Norway
Poland
Portugal
Republic  

of Ireland
Slovakia

Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom

Compare Service Plans: Workgroup, Departmental and Network Scanners

Service Type

Advance Exchange Advance Exchange Advance Exchange +

Onsite Service

Onsite Service

Telephone Hotline Support

3

3

3

3

3

Online Support

3

3

3

3

3

Remote Desktop Support

3

3

3

Advanced Exchange  

Product Replacement

Within 1-2 Days

4

Within 1-2 Days

4

Within 1-2 Days

4

Original Product Returned After Repair

3

Visit by a Technician with Spare Parts Kit

3

3

Repairs Performed Onsite

3

3

Onsite Service Response / Fix Times

8 hour  

Response

6

8 hr + 8 hr

Parts, Labour & Shipping /  

Travel Included

3

3

3

3

3

Scanner replacement if repair not possible

 

3 

Accidental Damage Cover

3 

Available for

 1 Year

1 

 2-5 Years

2

 1-5 Years

2

 1-5 Years

2

 1-5 Years

2

Renew upon expiry for

See Bronze

 1-2 Years

3

 1-2 Years

3

 1-2 Years

3

 1-2 Years

3

Definitions:

Advance Exchange: The scanner will 
be permanently replaced with a fully 
refurbished ‘As new’ scanner of the 
same model. 

Advance Exchange+: The scanner 
will be temporarily replaced with a 
fully refurbished ‘As new’ scanner of 
the same model. Your scanner will 
be repaired at the repair centre and 
delivered back to you afterwards. The 
temporary scanner will be collected 
and returned to Fujitsu. 

Onsite Repair: The scanner will  
be repaired by a technician at  
your premises.

Next Day Response: Technician with 
a spare parts kit will arrive during 
business hours between 9am and 5pm, 
within the next business day  
and attempt to repair.

8 Hr + 8 Hr: Technician with a spare parts 
kit will arrive within 8 hours of the fault 
report and attempt to repair. If repair not 
possible inside the first 8 hours, Fujitsu 
will repair the scanner within a further 8 
hours or provide a replacement whilst 
your scanner is repaired. 

Applicable Models:

1 

  Standard Warranty Included in the purchase price of the product. 

2

  1-5 Year upgrades available on New scanners at time of scanner 

purchase or within 30 days of purchase, upgrades the warranty. 

3 

  1-2 Year renewals available when Warranty or previous Service  

plan has expired. 

4

  Within 2-3 days in Estonia, Latvia and Lithuania.

5

 Not available in Estonia, Latvia and Lithuania.

6

 Within 3 day response in Estonia, Latvia and Lithuania.

*Limitations Apply.

© Copyright 1993-2015. PFU (EMEA) Limited. All rights reserved. R 03.15 EN

PFU (EMEA) Limited 

Hayes Park Central
Hayes End Road, Hayes 
Middlesex UB4 8FE
United Kingdom

PFU (EMEA) Limited 

Frankfurter Ring 211
80807 Munich
Germany

PFU (EMEA) Limited 

Via Nazario Sauro, 38
20099 Sesto San Giovanni (MI)
Italy

PFU (EMEA) Limited 

Camino Cerro de los Gamos, 1
28224 Pozuelo de Alarcón 
Madrid
Spain

Tel:   +44 (0)20 8573 4444

Tel:   +49 (0)89 32378 0

Tel:   +39 02 26294 1

Tel:   +34 91 784 90 00