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CentreVu® CMS R3V8 Database Items and Calculations

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Historical vector database items apply to the Intrahour Vector (hvector), 
Daily Vector (dvector), Weekly Vector (wvector), and Monthly Vector 
(mvector) tables, except as noted. The historical indexes are 
ROW_DATE and VECTOR.

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The VDN Database Item descriptions apply to real-time and historical 
items. VDN database items are available only if the vectoring feature has 
been purchased and authorized for you to use.

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Real-Time VDN database items apply to the Current Interval VDN (cvdn) 
and Previous Interval VDN (pvdn) tables. The real-time indexes are ACD, 
VDN, and VECTOR.

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Historical VDN database items apply to the Intrahour VDN (hvdn), Daily 
VDN (dvdn), Weekly VDN (wvdn), and Monthly VDN (mvdn) tables, 
except as noted. The historical indexes are ROW_DATE and VDN.

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The Call Work Codes database item descriptions apply to real-time and 
historical items. Call work codes are only available with Generic 3 and 
later switches.

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Real-Time call work codes apply to the Current Interval CWC (ccwc) and 
Previous Interval (pcwc) tables. The real-time indexes are ACD and 
CWC.

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Historical call work codes database items apply to the Intrahour Call 
Work Codes (hcwc), Daily Call Work Codes (dcwc), Weekly Call Work 
Codes (wcwc), and Monthly Call Work Codes (mcwc) tables, except as 
noted. The indexes are ROW_DATE and CWC.