Lucent Technologies 555-235-100 ユーザーズマニュアル
5
Call Center Deluxe
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100
Issue 2 June 1999 5-18
Call Center Deluxe
The Call Center Deluxe package enhances your Call Center by including sophisticated Call Center
capabilities such as advanced routing and vectoring and expected wait-time announcements. The Call Center
Deluxe package includes all the capabilities of the Call Center Basic package in addition to the following
features:
capabilities such as advanced routing and vectoring and expected wait-time announcements. The Call Center
Deluxe package includes all the capabilities of the Call Center Basic package in addition to the following
features:
•
Call Work Codes (CWC)
•
Call Vectoring
•
Call Prompting (Administrable Inter-digit Timeout and Administrable Converse
Data Passing Rate)
Data Passing Rate)
•
Redirect on no Answer to Vector Directory Number
•
Support Network Provided Digits (Caller Information Forwarding)
•
Service Observing on Vector Directory Numbers
•
Vector Directory Number of Origin Announcement
•
Vector Directory Number Return Destination
•
Vector Administration (Route to with/without Coverage and Multiple
Audio/Music Sources)
Audio/Music Sources)
•
Vector Initiated Service Observing
•
Vectoring Advanced Routing