ユーザーズマニュアル目次Voicemail Pro9What is New11Features of Voicemail Pro13Supported Languages14Number of Simultaneous Voicemail Users15Installing Voicemail Pro18General Installation Requirements18PC Specification19Network Requirements23Disk Space Requirements24Web Server Operation24Voicemail Email Connection24ContactStore Operation24Voicemail Pro Licenses25User and Group Mailboxes26Basic Voicemail Installation27Installing Compact Voicemail Pro Server and Client28Installing Typical Voicemail Pro Server and Client31Installing Custom Voicemail Pro Server and Client34Removing Software Features from a Voicemail Pro Installation34Configuring Windows 2003 to Work with Web Campaigns35The Voicemail Pro Services36Client Only Installation38Installing the VoiceMail Pro Client Only39Upgrading Voicemail Pro41Upgrade from below version 3.241Upgrade from Version 3.2+42Upgrade to Voicemail Pro43Voicemail Email Installation44Installing VoiceMail Pro for SMTP Voicemail Email44Domain Member45Installing VoiceMail Pro for MAPI VoiceMail Email as a Domain Member45Creating a Voicemail Domain Account45Configuring Outlook for VoiceMail Email46Installing the VoiceMail Pro Software47Switching VoiceMail Pro to MAPI48Work Group Member49Installing VoiceMail Pro for MAPI VoiceMail Email as a Work Group Member49Creating a Voicemail User Account49Configuring Outlook Express for Internet Mail50Configuring Outlook for Internet Mail51Configuring Outlook for Exchange Server52Installing the VoiceMail Pro Software53Switching VoiceMail Pro to MAPI54Changing SMTP Email Account Settings55Operation56Configuring Email Users and Groups for Voicemail Email56IP Office Manager Settings57How Voicemail Email Messages Look58The Voicemail Pro Email Action59SMTP Errors60Centralized Voicemail Pro61Planning Requirements62Restrictions62Licensing63Configuring the Remote System Voicemail Settings64Text to Speech (TTS) Install65Installing Generic Text to Speech66Installing Avaya Text to Speech66Using the Speak Text Action66Text to Speech SAPI Controls67Setting Up Text To Speech to Read Email70UMS Web Services71IMAP Installation72Web Voicemail Installation75Using Web Voicemail82Using IMAP85Troubleshooting86Checking the Voicemail Pro Service86The Voicemail Console88Voicemail Pro User Log90Tracing in Debug91Configuring Voicemail Pro98IP Office Configuration98Overview98Identifying the Voicemail Server PC98Configuring Voicemail for Individual Users99Configuring User Source Numbers101Setting Up Voicemail Transfer Options for a User102Voicemail Channel Reservations103Using Voicemail to Give Error Messages105Voicemail Pro Preferences106System Preferences107General107Directories109MAPI110Housekeeping111SNMP Alarm112Outcalling113VPNM114Control Panel Options117IMS Logging Level117IMS Host Server Name118Configuring Email Settings119Configuring SMTP Email Settings120Fax Server Configuration121Fax Server Configuration122Setting the VoiceMail Pro System Fax Number123Setting up Fax Forwarding125Setting Up a User Defined Fax Number125Routing Fax Calls Using a Menu Action126Configuring an Analog Extension Number for Fax Use127Castelle Fax Server128Administration132Starting the Voicemail Pro Client132Logging in to the Voicemail Pro Server132Changing Between Offline and Online Mode133Continue Offline Message Window133Logging Out134Closing Down134Administrator Configuration135Changing Administrator Details136Deleting an Administrator136Resetting a Password137Releasing a Locked Administrator Login137General Administration138Changing the Inactivity Timeout138Changing Mailbox Operation Mode139Confirm Call Flow Download Window140Changing your Password140Routing Calls to Voicemail141Routing Calls to Voicemail142Transferring Calls to Voicemail142Using Short Codes to Access Voicemail143Using VM: to Access Voicemail144Voicemail Telephone Numbers145Example Call Flow147User Voicemail Access149Giving Users Button Access150Giving Users Access from Any Extension152Giving Users Access from an External Location153Creating a Trusted Location153Mailbox Access Controls154Telephony Operation Mode154Automatic Message Deletion155Personal Distribution Lists155Hunt Group Voicemail156Hunt Group Configuration in IP Office157Configuring Message Waiting Indication158Configuring Group Broadcast159Using a Short Code to Collect Voicemail160Out of Hours Operation161Configuring Announcements162Customizing Announcements164Hunt Group Queuing165Customizing a Hunt Group Call Flow166Recording Calls168Call Recording Warning169Changing the Recording Time170Voice Recording Library (VRL)170Manual Call Recording171Setting Manual Recording Options173Customizing Manual Recording174Automatic Call Recording175Setting Automatic Recording Options176Customizing Auto Recording180Announcements181Mandatory Announcement Example181Personal Announcements182Support for Callers with Impaired Hearing183Installing Voicemail Pro TTY Prompts184Changing User Locale184Advice for Mailbox Owners Using a TTY Device184Changing the Language Setting for a TTY Device185Changing Language187Supported Languages187Changing the Language of System Prompts188Changing the Language of Custom Prompts189Mobile Twinning190Example Call Flow191Remote Voicemail Notification193Callback194Using a Play Configuration Menu Action195Outcalling196Setting the Outcalling Preferences197Using the Voicemail Pro Client200The Main Voicemail Pro Window201Toolbar Icons202Saving Changes and Making them Live203Importing and Exporting Call Flows203Including Other Files204Start Points205Default Start Points207Using Start Points208Viewing Call Flows as Text210System Variables211User Defined Variables213Creating Modules215Running a Module215The Conditions Editor216Using the Condition Editor217Calendar220Week Planner221Condition222Compare222Voicemail Pro Actions224Connections225Available Actions226Standard Action Tabs229General229Entry Prompts230Using the Wave Editor231Specific233Reporting233Results234Basic Actions235Generic236Speak Text239Menu240Goto242Disconnect243Home243Module Return243Mailbox Actions244Get Mail245Leave Mail246Listen247Voice Question248Campaign249Configuration Actions250Edit Play List251Record Name251Play Configuration Menu252Select System Prompt Language253Telephony Actions254Variable Routing255Route Incoming Call257Route by Call Status257Transfer258Whisper259Call List260Dial by Name261Conferencing Center262Assisted Transfer263Alphanumeric265Miscellaneous Actions267eMail268Open Door269Alarm Set270Clock270Post Dial271VB Script272Remote Call Flow273Condition Actions274Test Condition275Set User Variable276Test User Variable277Test Variable278Database Actions280Database Open281Database Execute281Database Get Data282Database Close282Queue Actions283Queue ETA284Queue Position285Prompts288US English Intuity Prompts288English Non-Intuity Prompts301Voicemail Pro Examples310Using VB Script310VBScript Properties311Overview311CallingParty Property312EstimatedAnswer Property312LastAccessedMsg Property313Locale Property313Name Property314NewMsgs Property314OldMsgs Property314PositionInQueue Property315Result Property315SavedMsgs Property316SavedResult Property316Variable Property316VBScript Methods317ForwardMsg Method317ForwardMsgToMailbox Method317FullFilename Method318GetCallingParty Method318GetDTMF Method319GetEstimatedAnswer Method319GetExtension Method320GetLocale Method320GetMailbox Method320GetMailboxMessage Method321GetMailboxMessages Method321GetMessagePriority Method322GetMessagePrivate Method322GetMessageStatus Method322GetName Method323GetNewMsgs Method323GetOldMsgs Method323GetPositionInQueue Method324GetRegister Method324GetResult Method324GetSavedMsgs Method325GetSavedResult Method325GetVariable Method325MessageCLI Method326MessageDisplay Method326MessageLength Method326MessageTime Method327PlayDigits Method327PlayLocaleWav Method328PlayWav Method329RecordMsg Method331RecordRegister Method331Register Method332SetLocale Method332SetMailboxMessage Method333SetRegister Method333SetResult Method334SetSavedResult Method334SetVariable Method334Speak Method335IVR: Connecting Voicemail Pro to a Database336Example337Database Scenario337Retrieving Data from the Database338Returning Data from the Database342Entering Details into the Database344Dial by Name346Example Call Flow347Adding a Record Name Module348Using the Name Table349Changing Full Names349Campaigns350Managing Campaigns351Customer Prompts353Customer Menu354Campaign Identification355Granting Access to a Campaign355Using the Web Campaign357Appendix362Installing IMS362IMS Limitations363IMS Components364IMS Client PC Requirements365IMS Server PC Requirements366IMS Server Installation367Installation Checks367Creating the IMS Account368IMS Server Preparation369Entering the IMS Licenses371Installing the IMS and Voicemail Pro Software372Check the IMS Services377Initializing the Call Flow378Associating Voice Mailboxes with Email Addresses379IMS Client Installation380IMS Client Requirements380Adjusting DCOM Settings381Installing the IMS Client Software392Opening the Firewall393Testing IMS Client Installation394Observing Exchange Operation397Maintenance398Upgrading398IMS Service Logging400IMS Host Server Name401IMS Email Settings402Troubleshooting DCOM Issues403Tracing in Debug404IMS Installation Alternatives408Known Issues409Problems Connecting to IMS on a Domain Controller409Problems Connecting to/Synchronizing with IMS409Unspecified Error 80004005411Outlook Cached Exchange Mode412Transferring an IMS Account to a New PC412IMS Client Not Showing in Outlook Tools413Firewall Port Settings414VMPro Error 0x80004005414Windows Update Causes Voicemail Pro to Stop415Saving IMS Messages Past Housekeeping415Outlook Delegates Cause IMS to Slow416IMS Clients Not Connecting When Outlook Opened416Starting IP Office Services Using a Batch File417Message Waiting Indicators Not Clearing417Installing VoiceMail Pro as an ACM Gateway418Installing Networked Messaging (VPNM)420Requirements for VPNM421Installing VoiceMail Pro with VPNM Support422Configuring VPNM Preferences425Testing a VPNM Setup428IP Office to Avaya Interchange429Configuring the Avaya Intuity Audix429Configuring the Avaya Interchange430Configuring a DNS Server433Verification and Troubleshooting433サイズ: 3.91MBページ数: 460Language: Englishマニュアルを開く