Cisco Systems DMS-100 マニュアル

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目次

Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100
1
Contents
3
Preface
7
Chapter 1: Overview
11
Chapter 2: Unified ICM Configuration
17
- Configuring the DMS-100 ACD
  18
- Services
  18
- Skill Groups
  18
- Configuring the Agents
  19
- Dialed Numbers
  19
- Labels
  19
- PG CompuCALL Session Configuration
  20
- PG CompuCALL X.25 Link Configuration
  21
- Peripheral Monitor Configuration of ACD Positions
  21
  - Transferring Calls to Non-monitored Devices
    25
- CompuCALL Server
  25
  - Simple Case
    26
  - Complex Cases
    27
  - Setup Details
    29
- Support for Walk-Away Reason Codes
  37
- Object Mapping
  38
  - Peripheral
    38
  - Peripheral Targets and Routes
    38
  - Trunk Groups
    39
  - Trunks
    39
  - Services
    39
  - Default Peripheral Route
    40
  - Skill Groups
    41
  - Agent
    42
  - DMS-100 Agent State to Cisco Agent State Mapping
    42
  - Dialed Numbers
    43
  - Labels
    43
  - Peripheral Monitor Table Entries
    43
- Monitoring Agent Skill Group Assignment Change
  43
Chapter 3: ACD Configuration – Operation Interface
45
- DMS-100 CompuCALL Interface Specification (Q218)
  46
  - CompuCALL Bandwidth Requirements
    46
- Post-Routing
  50
Chapter 4: Eicon Card Configuration
51
- Eicon Card Configuration Details
  52
Appendix A
55
Index
61

サイズ：

639KB
ページ数：

62
Language:

English

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