ユーザーズマニュアル目次Title Page1Publication Information2Chapter 1 - Introducing Strata CS13Chapter 2 - Recording Your Voice Title and Voice-mail Greeting19Chapter 3 - Placing Calls on the Phone25Chapter 4 - Answering and Handling Calls on the Phone31Chapter 5 - Working with Voice Messages on the Phone43Chapter 6 - Using Strata CS at a Remote Phone51Chapter 7 - Using the Strata CS Client57Chapter 8 - Using Personal Status85Chapter 9 - Using the Extensions View99Chapter 10 - Receiving and Handling Calls in the Client103Chapter 11 - Placing Calls in the Client119Chapter 12 - Working with Voice Messages in the Client131Chapter 13 - Using the Call Log View149Chapter 14 - Call Forwarding and Routing Lists157Chapter 15 - Managing Contacts and Workgroups173Chapter 16 - Using Call Rules189Chapter 17 - Working as a Call Center Agent199Chapter 18 - Customizing Your Client207Appendix A - Telephone Commands Quick Reference221Appendix B - Logging on to the Client Using Command-Line Switches229Appendix C - Reporting Problems231Index235Symbols235A235B235C236D239E240F241G241H241I242L242M243N243O244P244R245S245T247U248V248W249サイズ： 2.98MBページ数： 249Language: Englishマニュアルを開く
ユーザーズマニュアル目次Chapter 1. Introducing Strata CS1About Strata CS1Accessing Strata CS1Using the telephone1Reference” in Appendix A.1Using the Strata CS Client application1Using the Strata CS Web Client1Using the TAPI Service Provider and the CMA1Feature comparison table1Where to get help1Strata CS documentation1Technical support1About recording your voice title and voice-mail greeting2Recording your voice title2Recording your voice-mail greeting2The active greeting2Recording a new greeting2Recording a grab-and-hold greeting2Managing your greetings2Chapter 3. Placing Calls on the Phone3About placing calls on the phone3Dialing internal and external numbers3Entering account codes when placing calls3Dialing by name3Placing calls while you are already on a call3Putting your current call on hold and placing a new call3Switching between calls3Ending a call without losing calls on hold3Sending a Flash command to Centrex or another PBX3Placing calls with * options3Redialing the last call3Returning the last call3Disabling call waiting for a call3Placing calls to an IP address3Chapter 4. Answering and Handling Calls on the Phone4About answering and handling calls on the phone4Using the Flash button on your phone4Answering Strata CS calls4Call announcing4Call waiting4Answering a call at another ringing phone4Handling calls with the phone4Putting a call on hold4Transferring a call4Sending a call to voice mail4Disconnecting from a call and remaining on the line4Creating a conference call4Parking a call4Unparking a call4Putting a call on silent hold4Getting a dial tone to start another call4Entering an account code for a call4Using hands-free answering4Using voice-first answering4Forwarding your calls4Chapter 5. Working with Voice Messages on the Phone5About working with voice messages on the phone5Using message indicators5Listening to your voice messages5Customizing voice message playback order5Voice message telephone commands5Deleting and undeleting messages5Replying to a message5Forwarding a message5Calling back a message5Sending a message directly to a user’s voice mail5Voice mail from the caller’s point of view5Selecting a personal status on the phone5Chapter 6. Using Strata CS at a Remote Phone6About using Strata CS at a remote phone6Logging in at a remote phone6Placing calls through Strata CS6Answering Strata CS calls at a remote phone6Using the Web Client6Accessing the Web Client6Using the Strata CS Client remotely6Chapter 7. Using the Strata CS Client7About the Strata CS Client7Overview of the Client views7Logging on7Changing the Strata CS Server and station ID7Logging on at another workstation7Logging on as a different user7Changing your password7Logging on with command-line switches7Exiting the Client7Elements of the Client window7Hiding and showing Client window elements7Customizing the Client display7The Client views7Adding the Calls pane to any open view7Adding the Extensions pane to the Call Monitor view7Managing views and items7Using commands in a view7Managing items in the views7Printing items in views7Organizing the contents of a view in folders7Private and public folders7Using the Folder List7Managing folders7Viewing public folders7Managing the Deleted folder7Sharing views and folders7Viewing shared folders7Deleting shared items7Using the audio controls7Importing and Exporting Strata CS items7Chapter 8. Using Personal Status8About personal status8The Personal Status view8The Personal Status button in the status bar8Using predefined personal statuses8Selecting a personal status8Modifying a personal status8Creating a custom personal status8Personal status and your active settings8Changing your active settings8Personal status defaults8Setting personal status defaults8Changing the personal status of another user8Chapter 9. Using the Extensions View9The Extensions view9Extension view tabs9Extensions view columns9Placing calls to an extension9Changing another user’s personal status9Seeing the Extensions view elsewhere in the Client9Chapter 10. Receiving and Handling Calls in the Client10About receiving and handling calls in the Client10The Call Monitor view10Call Monitor view tabs10Call Monitor view panes10Displaying the Call Monitor view automatically10Selecting and acting on a call in the Call Monitor view10Double-clicking calls10Commands while a call is ringing10Taking the call10Sending the call to voice mail10Using grab-and-hold on the call10Commands after you answer a call10Putting a call on hold10Transferring a call10Recording a call10Associating a call with a contact10Parking a call10Unparking a call10Muting a call10Playing a caller's name10Disconnecting a call while staying on the phone10Creating notes about a call10Call notification options10Sharing your Call Monitor view10Viewing shared calls10Using the Call Monitor view with hands-free answering10Enabling and disabling hands-free answering in the Client10Using the Call Monitor view with voice-first answering10Enabling and disabling voice-first answering in the Client10Chapter 11. Placing Calls in the Client11About Placing Calls in the Client11Placing a call11Placing calls by using the toolbar Dial field11Placing calls by using other contact managers11Using dialing services11Entering a phone number by using a dialing service11Checking a phone number11Redialing numbers and returning calls11Displaying the Call Monitor when you place a call11Creating speed dial shortcuts11Working with conference calls11Adding a party to a conference11Conferencing separate calls together11Transferring a conference call11Using Hold and Disconnect on external callers11Ending a conference call11Chapter 12. Working with Voice Messages in the Client12About working with voice messages in the Client12The Voice Messages view12Knowing when you have new messages12System tray button12Stutter dial tone12New message tone12E-mail and pager notifications12Scheduling e-mail and pager notifications12Listening to your voice messages12Handling your voice messages12Forwarding a voice message12Replying to a voice message12Calling back the person who left a voice message12E-mailing a voice message12Broadcasting voice mail12Deleting voice messages12Associating a voice message from “Unknown” with a contact12Marking a voice message Heard or Unheard12Marking a voice message Urgent or Private12Adding notes to a voice message12Organizing voice messages in folders12Sharing your voice messages12Viewing your voice mailbox size12Setting a maximum length for your voice messages12Managing greetings12The Greetings view12Recording a new greeting12E-mailing a greeting12Chapter 13. Using the Call Log View13The Call Log view13Call Log view columns13Viewing call details13Viewing inbound or outbound calls only13Taking notes on a Call Log entry13Hiding and showing the Detail pane13Associating a call from “Unknown” with a contact13Returning a call in the Call Log view13Reporting on the Call Log13Chapter 14. Call Forwarding and Routing Lists14About call forwarding and routing lists14Call forwarding and the Where I Am setting14Forwarding calls14Forwarding calls by using the telephone commands14Forwarding calls in the Client14Receiving forwarded ACD workgroup calls14Placing calls at another user’s extension14Call forwarding and voice mail14Forwarding calls over Centrex or PBX trunks14Using routing lists14The Routing Lists view14Creating a new routing list14Routing calls to workgroups14Using greetings with routing lists14Chapter 15. Managing Contacts and Workgroups15About contact management and Strata CS15The Contacts view15Using contacts folders15Using the A-Z buttons for quick access15Private and public contacts15Changing double-click behavior15Managing contacts in the Client15Using Strata CS Client contacts15Using contacts in another contact manager15Entering a new contact15Sharing your contacts15Teaching Strata CS to recognize your contacts15Identifying contacts by name15Associating a call or caller ID number with a contact15Understanding name and number on caller ID15Using contact PINs for guaranteed recognition15Using workgroups15Personal and public workgroups15The Workgroups view15Creating a workgroup15Calling a workgroup15Chapter 16. Using Call Rules16About call rules16Call Rules overview16Examples of how you can use call rules16The Call Rules view16Creating a new call rule16Combining caller and schedule conditions16Setting caller conditions16Setting schedule conditions16Selecting how a call rule handles a call16Enabling or disabling a call rule16Choosing the priority of a call rule16Ignoring all call rules16Chapter 17. Working as a Call Center Agent17Whether this chapter applies to you17About call centers17Basic call center terminology17Signing in, signing out, and taking breaks17Signing in17Signing out17Taking a break17Signing in at another extension17Receiving and handling queue calls17Using the Call Monitor tabs17Wrap-up time17Placing calls from a queue17Marking all calls17Finding out how calls are currently marked17Popping up caller information17What call center agents need to know to get the job done17Working remotely17Chapter 18. Customizing Your Client18About customizing your Client18Customizing telephone behavior18Recording a voice title18Changing the language of telephone command prompts18Customizing or turning off call announcing18Customizing or turning off call waiting18Turning callback for calls on hold on and off18Changing your personal Operator18Customizing your listing in the dial-by-name directory18Customizing how long your phone rings18Changing ring patterns18Enabling and disabling hands-free answering18Enabling and disabling voice-first answering18Customizing incoming call behavior18Customizing voice message behavior18Setting voice message playback order18Customizing the Client for Operators18Customizing the Client display18Showing or hiding Client window elements18Defining double-click behavior in the Contacts view18Customizing columns18Changing how names are displayed18Other customization options18サイズ： 1.53MBページ数： 249Language: Englishマニュアルを開く
