Cisco Cisco Email Security Appliance C390 사용자 가이드
Chapter 8 Common Administrative Tasks
Support Commands
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Cisco IronPort AsyncOS 7.3 for Email Daily Management Guide
OL-23080-01
Support Commands
The following commands and features are useful when you are upgrading the
appliance or contacting your support provider:
appliance or contacting your support provider:
•
Technical Support (Support Request and Remote Access pages)
•
Feature Keys
Technical Support
The Technical Support section of the System Administration menu contains two
pages: Support Request and Remote Access.
pages: Support Request and Remote Access.
Remote Access
Use the Remote Access page to allow IronPort customer support remote access to
your IronPort appliance.
your IronPort appliance.
Figure 8-4
The Remote Access Page
By enabling Remote Access you are activating a special account used by IronPort
Customer Support for debugging and general access to the system. This is used by
IronPort Customer Support for tasks such as assisting customers in configuring
their systems, understanding configurations, and investigating problem reports.
You can also use the
Customer Support for debugging and general access to the system. This is used by
IronPort Customer Support for tasks such as assisting customers in configuring
their systems, understanding configurations, and investigating problem reports.
You can also use the
techsupport
command in the CLI.
When enabling the use of the “Secure Tunnel,” the appliance creates an SSH
tunnel over the specified port to the server upgrades.ironport.com. By default this
connection is over port 25, which will work in most environments because the
tunnel over the specified port to the server upgrades.ironport.com. By default this
connection is over port 25, which will work in most environments because the