Cisco Cisco Email Security Appliance C390 기술 참조
3-102
CLI Reference Guide for AsyncOS 9.8 for Cisco Email Security Appliances
Chapter 3 The Commands: Reference Examples
General Management/Administration/Troubleshooting
Example
The following example shows a support request that is not related to an existing support ticket.
mail.example.com> supportrequest
Please Note:
If you have an urgent issue, please call one of our worldwide Support Centers
If you have an urgent issue, please call one of our worldwide Support Centers
(www.cisco.com/support). Use this command to open a technical support request
for issues that are not urgent, such as:
- Request for information.
- Request for information.
- Problem for which you have a work-around, but would like an alternative
solution.
Do you want to send the support request to supportrequest@mail.qa?
[Y]>
Do you want to send the support request to additional recipient(s)?
[N]>
Is this support request associated with an existing support ticket?
[N]>
Please select a technology related to this support request:
1. Security - Email and Web
2. Security - Management
[1]> 1
Please select a subtechnology related to this support request:
1. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - Misclassified
Messages
2. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - SBRS
3. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - Other
4. Email Security Appliance - Virtual
[1]> 3
Please select the problem category:
1. Upgrade
2. Operate
2. Operate
3. Configure
4. Install
[1]> 3
[1]> 3
Please select a problem sub-category:
1. Error Messages, Logs, Debugs
1. Error Messages, Logs, Debugs
2. Software Failure
3. Interoperability
4. Configuration Assistance
4. Configuration Assistance
5. Install, Uninstall or Upgrade
6. Hardware Failure
7. Licensing
7. Licensing
8. Data Corruption
9. Software Selection/Download Assistance
10. Password Recovery
10. Password Recovery
[1]> 5
Please enter a subject line for this support request:
[]> <Subject line for support request>
Please enter a description of your issue, providing as much detail as possible
to aid in diagnosis:
[]> <Description of issue>