Samsung NE58H9970WS Induction Range with Virtual Flame Technology™, 5.8 cu.ft 사용자 설명서

troubleshooting

TROUBLESHOOTING

Samsung works hard to ensure that you don’t have problems with your new electric 

range. If you run into unexpected trouble, look first for a solution in the table below. 

If, after trying the suggested solution, you’re still having trouble, call Samsung at 

1-800-SAMSUNG (1-800-726-7864).

The appliance has been installed 

improperly.

•  Place the oven rack in the 

center of the oven. Place a 

level on the oven rack. Adjust 

the leveling legs at the base of 

the range until the oven rack 

is level.

•  Insure the floor is level and 

strong and stable enough to 

adequately support the range.

The floor is sagging or sloping.

•  Contact a carpenter to correct 

the situation.

The kitchen cabinets are not 

properly aligned and make the 

range appear to be not level.

•  Insure the cabinets are square 

and provide sufficient room 

for installation.

The kitchen cabinets are not 

square and built too tightly in to 

the appliance.

•  Contact a builder or installer 

to make the appliance 

accessible.

Carpet is interfering with 

movement of the range.

•  Provide sufficient space so 

the range can be lifted over 

the carpet.

You have a function error code.

E-21 Oven sensor opened
E-22 Oven sensor shorted
E-24 Oven heating over

E-2E Temp probe error
E-0E Door locking error

E-83 Communication error
E-84 Communication error 

(Oven)

Communication error 

(Touch)

-dE- Divider error

•  Press OVEN OFF and restart 

the oven. If the problem 

persists, disconnect all 

power to the range for at 

least 30 seconds and then 

reconnect the power. If this 

does not solve the problem, 

call for service.