Samsung 2013 LED TV 사용자 설명서

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solution. If none of these troubleshooting tips apply, visit samsung.com, then

click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Problem

Possible Solution

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to disable some of its energy

efficiency features such as the Energy Saving feature. Follow the steps below with your remote to turn these

features off or on.

Energy saving : MENU → Setup → Eco Solution → Energy Saving → Select Settings

Component Connections /
Screen Color

If you find that the color on your Samsung television’s screen is not correct or black and white, first run a Self

Diagnosis Test on the TV to make sure there are no device issues.

Self Diagnosis : User Menu → Support → Self Diagnosis → Picture Test

If the test is ok, try making sure ;

Your connections are all consistent. For example, if you’ve used the AV In jack on your TV, make sure you have

used the AV Out jack on your video source.

Try making sure you have connected to the correct jacks. For example, if you use the Component jacks, labeled

Pb, Pr, and Y, to connect your TV and video source, make sure you have connected the blue Pb jack on the video

source to the blue Pb jack on the TV, the red Pr jack on the source to the red Pr jack on the TV, etc.

Screen Brightness

If you find that the colors on your Samsung TV are correct but just a little too dark or bright, there are some

settings you should check before calling for a repair.

Backlight, Contrast, Brightness, Sharpness, Color, Tint and so on. Go to “Picture” in the Menu, and then try

adjusting these options.

Unwanted Powering off

If your Samsung TV appears to turn off by itself, there may be an issue with either your Timer settings or your Eco

friendly No Signal Power Off feature.
First make sure the Sleep Timer is not accidentally set. The Sleep Timer lets you fall asleep with the TV still on

knowing that it will turn off after a certain period of time and not waste energy.

Sleep Timer : User Menu → Setup → Time → Sleep Timer

If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or Auto Power Off feature.

No Signal Power Off : User Menu → Setup → Eco Solution → No Signal Power

Auto Power Off : User Menu → Setup → Eco Solution → Auto Power Off

Trouble Powering On

Before you turn the TV on, find the red light on the right or left bottom of your TV. Press the power on button on

the TV or remote and the light should blink about 5 times before the TV turns on.
If you find that you are having trouble powering on your Samsung television, there are a number of things to check

before making a call to the service department.

If you happen to be using the TV as a monitor and the stand-by light only blinks for a few seconds when you

press the power button, your PC is in sleep mode. To take your PC out of sleep mode, press a key on your

keyboard or move the mouse. Then try turning your TV on.

If you’re sure your power cord, remote control, and PC are functioning properly, you may be having a cable issue. If

you have a cable or satellite box, your TV may appear to be off because the cable or satellite box is not outputting

a signal. To test the signal output of your cable or satellite box, press the guide or info button on the cable or

satellite box remote control. If the screen displays the guide or info data, the problem is caused by the box.

Stand Assembly

• If you have any trouble assembling the stand, refer to “Install the Stand” in the Start Up or Stand Installation

Guide.

Cannot find a channel

• Re-run Plug & Play or run Auto Program. (go to

- Channel - Auto Program)

Poor Picture

First, perform the Picture Test and to see if your TV is displaying the test image properly.
Go to

- Support - Self Diagnosis - Picture Test

If the test image is properly displayed, the poor picture may be caused by the source or signal.

The TV image does not look as good as

it did in the store.

• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or Component cables to

deliver HD (high definition) picture quality.

• Cable/Satellite subscribers: Try HD channels from the channel line up.
• Air/Cable Antenna connection: Try HD channels after running Auto Program.

✎

Many HD channels broadcast up scaled SD (Standard Definition) content. The picture quality of up

scaled SD content is low.

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

The picture is distorted has macroblock

error, small block, dots, pixelization.

• Compression of video contents may cause picture distortion, especially on fast moving pictures such as those in

sports and action movies.

• A weak signal can cause picture distortion. This is not a TV problem.
• Mobile phones used close to the TV (within 3.3ft) may cause noise in the picture on analog and digital channels.

The color is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the correct jacks.

Incorrect or loose connections may cause color problems or a blank screen.

There is poor color or brightness.

• Adjust the Picture options in the TV menu. (go to Picture Mode / Color / Brightness / Sharpness)
• Adjust the Energy Saving option in the TV menu. (go to

- Setup - Eco Solution - Energy Saving )

• Try resetting the picture to the default picture settings. (go to

- Picture - Picture Reset)

There is a dotted line on the edge of

the screen.

• If the picture size is set to Screen Fit, change it to 16:9.
• Change the cable/satellite box resolution.

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of Component Input

1 on the TV.

When changing channels, the picture

freezes or is distorted or delayed.

• If the TV is connected to a cable box, reset the cable box. (Disconnect and then reconnect the box's AC cord, and

then wait until the cable box reboots. It may take up to 20 minutes.)

• Set the output resolution of the cable box to 1080i or 720p.

Sound Problems

Perform the Sound Test to confirm that your TV audio is properly operating.
(go to

- Support - Self Diagnosis - Sound Test)

If the audio is OK, the sound problem may be caused by the source or signal.

There is no sound or the sound is too

low at maximum volume.

• Check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV.

The picture is good, but there is no

sound.

• If you are using an external device, check the device’s audio output option Ex. you may need to change your

cable box’s audio option to HDMI if the box is connected to your TV using an HDMI cable.

• Reboot the connected device by reconnecting the device’s power cable.

The speakers are making an

inappropriate noise.

•  Check the cable connections. Make sure a video cable is not connected to an audio input.
•  For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion.
•  Perform the Sound Test as explained above.

No Picture, No Video
The TV will not turn on.

•  Make sure the AC power cord is securely plugged into the wall outlet and the TV.
•  Make sure the wall outlet is working.
•  Try pressing the

POWER

button on the TV to make sure the problem is not the remote.

If the TV turns on, refer to ‘Remote control does not work’ below.

The TV turns off automatically.

•  Ensure the Sleep Timer is set to Off in the Time menu.
•  If your PC is connected to the TV, check your PC power settings.
•  Make sure the AC power cord is plugged securely into the wall outlet and the TV.
•  When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes

if there is no signal.

There is no picture/video.

• Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices).
• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV

input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.

• Make sure your connected devices are powered on.
• Be sure to select the correct input source by pressing the

SOURCE

button on the remote control.

• Reboot the connected device by unplugging and then reconnecting the device's power cable.

RF (Cable/Antenna) Connection
The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.
• Run Auto Program to add available channels to the channel list.

Go to

- Channel - Auto Program then select Auto and make sure the correct Cable TV signal type is set in

the menu. There are 3 options. (STD, HRC and IRC)

• Verify the antenna is positioned correctly.

No Caption on digital channels.

• Check the Caption Setup menu. Try changing Caption Mode Service1 to CC1.
• Some channels may not have caption data.

The picture is distorted: macroblock,

error, small block, dots, pixelization.

• Compression of video contents may cause picture distortion, especially on fast moving pictures such as those in

sports and action movies.

• A weak signal can cause picture distortion. This is not a TV problem.

Others
Purple/green rolling horizontal bars

and buzzing noise from the TV speakers

with Component cable connection.

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the

set-top-box has a grounding issue. Replace the Component video cables with an HDMI connection.

The picture will not display in full

screen.

• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
• Black bars on the top and bottom appear when movies that have aspect ratios different from your TV play on

the TV.

• Adjust the picture size option on your external device or change the TV to full screen.

The remote control does not work.

•  Replace the remote control's batteries. Make sure you insert them with the polarity (+/–) correct .
•  Clean the transmission window located on the top of the remote control.
•  Try pointing the remote directly at the TV from 5~6 feet away.

The cable/set top box remote control

does not turn the TV on or off, or adjust

the volume.

• Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for

the SAMSUNG TV code.

A “Mode Not Supported” message

appears.

• Check the supported resolution of the TV and adjust the external device’s output resolution accordingly. Refer to

resolution settings in this manual.

Caption on the TV menu is greyed out.

• You cannot select Caption in the TV menu when watching content from a device connected via HDMI or

Component.

• Caption must be activated on the external device.

There is a plastic smell from the TV.

• This smell is normal and will dissipate in a few days.

TV Signal Strength is unavailable in the

Self Diagnosis Test menu.

• This function is only available for digital channels received through an Antenna / RF/Coax connection.

TV is tilted to the right or left side.

• Remove the stand base from the TV and reassemble it.

The Channel menu is grey out

(unavailable).

• The Channel menu is only available when you select the TV source.

Your settings are lost after 30 minutes

or every time the TV is turned off.

• If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Please change from

Store Demo mode to Home Use mode using the Plug & Play procedure. Press the

SOURCE

button to select TV

mode, go to

→ Setup → Plug & Play →

ENTERE

You have intermittent loss of audio

or video.

• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible

enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree

connectors.

You see small particles when you look

closely at the edge of the frame of

the TV.

• This is part of the product’s design and is not a defect.

POP (TV’s internal banner ad) appears

on the screen.

• Select Home Use under Plug & Play mode. For details, refer to Plug & Play (Initial Setup).

✎

This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or

dark pixels on the screen. These pixels will have no impact on the performance of the product.

✎

You can watch detailed troubleshooting videos at www.samsung.com/spsn.

✎

Some functions and pictures shown in this manual are available on specific models only.

✎

You can keep your TV in optimum condition by upgrading it with the latest firmware from the Samsung web site (samsung.com →

Support → Downloads). To

upgrade, download the firmware to your computer, copy the firmware file to a USB memory stick, insert the USB memory stick into the TV's USB slot, and then

select Support > Software Upgrade in the TV's menu.

Storage and Maintenance

✎

If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean it before watching the TV.

✎

The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to

prevent scratches.

Do not spray water directly onto the product.

Any liquid that goes into the product may

cause a failure, fire, or electric shock.

Clean the product with a soft cloth

dampened with in a small amount of water.

Do not use a flammable liquid (e.g. benzene,

thinners) or a cleaning agent.

License

This DivX Certified® device has passed rigorous testing to ensure it plays DivX® video.

To play purchased DivX movies, first register your device at vod.divx.com. Find your registration code in the

DivX VOD section of your device setup menu.

DivX Certified® to play DivX® video up to HD 1080p, including premium content.

DivX®, DivX Certified® and associated logos are trademarks of DivX, LLC and are used under license.

Covered by one or more of the following U.S. patents: 7,295,673; 7,460,668; 7,515,710; 8,656,183; 8,731,369;

RE45,052.

Manufactured under license from Dolby Laboratories.

Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. DTS, the Symbol, DTS in combination with

the Symbol, DTS Premium Sound, DTS Digital Surround, and DTS Express are registered trademarks or trademarks of DTS, Inc. in the

United States and/or other countries.
© DTS, Inc. All Rights Reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS in

combination with the Symbol, and DTS Studio Sound are registered trademarks or trademarks of DTS, Inc. in the United States and/or

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or

registered trademarks of HDMI Licensing LLC in the United States and other countries.

Open Source License Notice
Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) Open Source License Notice is written only English.

Eco Solution

■

Energy Saving (Off / Low / Medium / High): Lets you adjust the brightness of

the TV to reduce power consumption.

■

No Signal Power Off (Off / 15 min. / 30 min. / 60 min.): Sets how quickly the TV

switches to standby mode, if no picture is being received.

✎

Disabled when an attached PC is in power saving mode.

■

Auto Power Off (Off / On): When Auto Power Off is set to On, the TV will

automatically turn off when no user operation is detected for 4 hours.

Application Menu

Enjoy photos, music, and/or movie files saved on a USB Mass

Storage Class (MSC) device.

POWER

MEDIA.P

❑

Connecting a USB Device

1. Turn on your TV.
2. Connect a USB device containing photo, music, and/or movie files to the USB

jack on the back of the TV. A pop up window appears.

3. Press the

MEDIA.P

button on your remote. The Media Play menu appears.

❑

Using the Media Play Menu

To open Media Play in the Menu, follow these steps:
1. Press the

button. Then, press the ▲ or ▼ button to select Applications

on the left, and then press the

ENTER

E button.

2. Press the ▲ or ▼ button to select Media Play (USB), and then press the

ENTER

E button.

3. Press the ◀ or ▶ button to select an icon (Videos, Music, Photos, Settings),

and then press the

ENTER

E button.

✎

Media Play might not work properly with unlicensed multimedia files.

✎

Read the list below before using Media Play (USB)

The file system supports FAT16, FAT32, and NTFS.

Certain types of USB Digital camera and audio devices may not

be compatible with this TV.

Media Play only supports USB Mass Storage Class (MSC) devices.

MSC is a Mass Storage Class Bulk-Only Transport device.

Examples of MSC are Thumb drives and Flash Card Readers.

Devices should be connected directly to the TV’s USB port. USB

HDD is not supported.

Before connecting your device to the TV, please back up your

files to prevent file damage or loss of data. SAMSUNG is not

responsible for any data file damage or data loss.

A USB device that requires high power (more than 0.5A) may not be

supported.

Do not disconnect the USB device while it is loading.

The higher the resolution of the image, the longer it takes to display

on the screen.

The maximum supported JPEG resolution is 15360 x 8640 pixels.

If a file is corrupted or the TV does not support the file type, the

“Not Supported File Format” message appears.

The TV cannot play MP3 files with DRM that have been

downloaded from a for-pay site. Digital Rights Management

(DRM) is a technology that supports the creation, distribution,

and management of digital content in an integrated and

comprehensive way, including protecting the rights and interests

of content providers, preventing illegal copying of contents, and

managing billing and settlements.

PTP (Pier to Pier) devices are not supported.

If an over-power warning message is displayed while you are

connecting or using a USB device, the device may not be recognized

or may malfunction.

Auto Protection Time

■

Auto Protection Time (Off / 2 hours / 4 hours / 8 hours / 10 hours): If the

screen remains idle with a still image for a certain period of time you define,

the screen saver is activated to prevent the formation of ghost images on

the screen.

If the TV has no input during the time period set in Auto

Protection Time, the Screen saver will run.

The power-saving mode of some external hard disk drives may be

released automatically when your connect them to the TV.

If you use a USB extension cable, the TV may not recognize the USB

device or may not be able to read the files on the device.

If a USB device connected to the TV is not recognized, the list of

files on the device is corrupted, or a file in the list is not played,

connect the USB device to a PC, format the device, and check the

connection.

If a file you deleted from the PC is still found when you run Media

Play, use the “Empty the Recycle Bin” function on the PC to

permanently delete the file.

Photos only supports the sequential jpeg format.

The Videos option does not support the scene search and

thumbnail functions.

If the number of files and folders saved on a USB storage device is

over approximately 4000, the files and folders may not appear and

some folders may not open.

The maximum displayed number of files, including sub folders, in

one folder of a USB storage device is 1000.

The media may not play smoothly if you use a USB device rated

lower than USB 2.0.

Videos

1. In the Media Play menu, press the ◀ or ▶ button to select Videos, and then

press the

ENTER

E button.

2. Press the ◀/▶/▲/▼ buttons to select a video in the file list.
3. Press the

ENTER

E button or

∂ (Play) button.

The file name is displayed on the top of the screen with the

playing time.

If video time information is unknown, playing time and the

progress bar are not displayed.

During video playback, you can search using the ◀ and ▶ buttons.

✎

In this mode, you can play movie clips contained in a game, but you

cannot play the game itself.

Supported Subtitle Formats

External

Name

File extension

MPEG-4 timed text

.ttxt

SAMI

.smi

SubRip

.srt

SubViewer

.sub

Micro DVD

.sub or .txt

SubStation Alpha

.ssa

Advanced SubStation Alpha

.ass

Internal

Name

Container

Format

Xsub

AVI

Picture Format

SubStation Alpha

MKV

Text Format

Advanced SubStation Alpha

MKV

Text Format

SubRip

MKV

Text Format

MPEG-4 Timed text

MP4

Text Format

Supported Video Formats

File

Extension

Container

Video Codec

Resolution

Frame

rate(fps)

Bit rate

(Mbps)

Audio

Codec

*.avi

*.mkv

*.asf

*.wmv
*.mp4
*.mov

*.3gp

*.3gpp
*.mpg
*.mpeg

*.ts
*.tp

*.trp

*.mov

*.flv

*.divx

*.dat

AVI

MKV
ASF
MP4
3GP
MOV

FLV

VRO
VOB

PS
TS

Motion JPEG

640x480

MAX 30

Dolby

Digital

LPCM

ADPCM

(IMA, MS)

AAC

HE-AAC

WMA
Dolby

Digital

Plus

MPEG(MP3)

DTS (Core ,

LBR)

G.711(A-

Law, μ-Law)

H.264 BP/

MP/HP

1920x1080

H. 264 BP /

MP / HP

Divx 3.11 / 4

/ 5 / 6

MPEG4 SP/

ASP

Window

Media Video

v9(VC1)
MPEG2
MPEG1

*.webm

WebM

VP8

1920x1080

6~30

Vorbis

Other Restrictions

Codecs may not function properly if there is a problem with the content.

Video content will not play or will not play correctly if there is an error in the

content or container.

Sound or video may not work if they have bit rates/frame rates above the

TV’s compatibility ratings.

If the Index Table contains an error, the Seek (Jump) function will not work.

When the TV is playing video over a network connection, the video may not

play smoothly because of data transmission speeds.

Some USB/digital camera devices may not be compatible with the TV.

When the TV is playing a video at a bit rate of 10 Mbps or higher, the menu

screens may be displayed slowly.

Video Decoder

Supports up to H.264, Level 4.1

H.264 FMO / ASO / RS, VC1 / AP L4 are not supported.

GMC 2 or above is not supported.

Audio Decoder

WMA 10 Pro supports up to 5.1 channels. Supports up to the M2 profile. WMA lossless

audio is not supported.

QCELP and AMR NB/WB are not supported.

Vorbis is supported for up to 2 channels.

Dolby Digital Plus is supported for up to 5.1 channels.

The DTS LBR codec is only available for MKV / MP4 /TS containers.

Music

1. In the Media Play menu, press the ◀ or ▶ button to select Music, and then

press the

ENTER

E button.

2. Press the ◀/▶/▲/▼ buttons to select the desired Music in the file list.
3. Press the

ENTER

E button or

∂ (Play) button.

✎

During music playback, you can search using the ◀ and ▶ button.

✎

� (REW) and µ (FF) buttons do not function during play.

✎

Media Play only displays files with an MP3 or PCM file extension. Other file

extensions are not displayed, even if they are saved on the same USB device.

✎

If the sound is abnormal when the TV plays MP3 files, adjust the

Equalizer in the Sound menu. (An over-modulated MP3 file may cause

a sound problem.)

Photos

1. In the Media Play menu, press the ◀ or ▶ button to select Photos, then

press the

ENTER

E button.

2. Press the ◀/▶/▲/▼ buttons to select a photo in the file list.

3. Press the

ENTER

E button or

∂ (Play) button.

✎

NOTE

While a photo list is displayed, press the ∂ (Play) /

ENTER

button on the remote control to start a slide show.

All files in the file list section will be displayed in the slide show.

During the slide show, files are displayed in order.

During the slide show, you can adjust the slide show speed

using (�) (REW) or (µ) (FF) button.

You can move to other files using ◀ or ▶ button.

✎

Media Play can play Music files automatically during a Slide Show if

Background Music is set to On.

✎

You cannot change the Mode in Background Music until the

Background Music file has finished loading.

Supported Photo Formats

Image

Photo

Resolution

JPEG

Base-line

15360 x 8640

Progressive

1024 x 768

Other Restrictions

CMYK, YCCK Color space JPEG are not supported.

Playing Multiple Files

■

Playing selected video/music/photo files

1. On the File List screen, highlight a file, and then press the Yellow button on your remote.
2. Repeat Step 1 to select multiple files.

✎

NOTE

A c mark appears to the left of the selected files.

To cancel a selection, press the Yellow button again.

To deselect all selected files, press the

TOOLS

button, select

Deselect All, and then the

ENTER

E button.

3. Press the

TOOLS

button, select Play Selected Contents, and then press the

ENTER

E button.

■

Playing a video/music/photo folder

1. With the folders on your USB device displayed, use the ◀/▶/▲/▼ buttons to

highlight a folder.

2. Press the

TOOLS

button, select Play Folder, and then press the

ENTER

E button

Media Play - Additional Functions

■

Videos/Music/Photos Play Option menus

When playing a file, press the

TOOLS

button.