Samsung 2014 Blu-ray Disc Player 사용자 설명서

Appendix

Before requesting service, please try the following solutions.

No operation can be 
performed with the remote 
control.

 

●

Check the batteries in the remote control. They may need 

replacing.

 

●

Operate the remote control at a distance of no more than 

20 feet from the player.

 

●

Remove batteries and hold down one or more buttons 

for several minutes to drain the microprocessor inside the 

remote control to reset it. 

Reinstall the batteries and try to 

operate the remote control again.

Disc does not play.

 

●

Ensure that the disc is installed with the label side facing up.

 

●

Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

 

●

Ensure that the disc has disc menus.

The prohibition message 
appears on the screen.

 

●

This message appears when an invalid button is pressed.

 

●

The Blu-ray Disc/DVD’s software doesn’t support the 
feature (e.g., angles).

 

●

You’ve requested a title or chapter number or search time 
that is out of range.

Play mode differs from the 
Setup Menu selection.

 

●

Some of the functions selected in the Setup Menu may 
not work properly if the disc is not encoded with the 
corresponding function.

The screen ratio cannot be 
changed.

 

●

The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

●

This is not a problem with the player.

No audio.

 

●

Make sure you have selected the correct Digital Output in 
the Audio Options Menu.

The screen is blank.

 

●

If the HDMI output is set to a resolution your TV cannot support 
(for example, 1080p), you may not see a picture on your TV.

 

●

Press the ■ button (on front panel) for more than 5 seconds 
with no disc inside. All settings will revert to the factory settings.

 

●

When the factory default settings are restored, all stored 
user BD data is deleted.

Forgot password

 

●

Press the ■ button (on the front panel) for more than 
5 seconds with no disc inside. All settings including the 
password will revert to the factory settings.  
Don’t use this unless absolutely necessary.

 

●

When the factory default settings are restored, all stored 
user BD data is deleted.

The picture is noisy or 
distorted

 

●

Make sure that the disc is not dirty or scratched.

 

●

Clean the disc.

No HDMI output.

 

●

Check the connection between the TV and the HDMI jack of the 
player.

 

●

Check if your TV supports 480p, 720p, 1080i, or 1080p 
HDMI input resolutions.

Abnormal HDMI output 
screen.

 

●

If random noise appears on the screen, it means that TV 
does not support HDCP (High-bandwidth Digital Content 
Protection).

If you experience other 
problems.

 

●

Go to the contents and find the section of the user 
manual that contains the explanations regarding the 
current problem, and follow the procedure once again.

 

●

If the problem still cannot be solved, please contact your 
nearest Samsung authorised service centre.

I can see folders shared 
through DLNA, but I 
cannot see the files.

 

●

DLNAs shows only files corresponding to the Image, 
Music, and Movie categories. Files that do not 
correspond to these categories are not displayed.

Video is played 
intermittently.

 

●

Check if the network is stable. 

 

●

Check if the network cable is properly connected and 
if the network is overloaded. 

 

●

The wireless connection between the DLNA 
compatible device and the player is unstable. 
Check the connection.

DLNA connection between 
Player and PC is unstable.

 

●

The IP address under the same subnetwork should be 
unique. If they are not, IP interference can cause this 
phenomenon. 

 

●

Check if you have a firewall enabled. 
If so, disable the firewall function.