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Problems with error messages

When trying to open or move a font file, you see an error message. 

m The font may be in use by an application. Try quitting any open applications.

m The font file may be damaged. To remove damaged font files, follow these steps: 

1

Drag the Fonts folder out of the System Folder.

2

Restart the computer. 

3

Open the Fonts folder that you dragged out and drag undamaged fonts to the System Folder
icon. Click OK in the dialog box.

4

Throw away the old Fonts folder.

5

For the font that was damaged, reinstall the undamaged font from the original font disk.

You see an error message that doesn’t make sense, such as an error with 
a number code.

m The number codes in error messages are used in software development. Sometimes they can help a

technician narrow down the source of a problem. However, the codes are usually too general or
technical in nature to help you diagnose a problem yourself. 

When you see an error message, write it down exactly, in case you need to speak with a technical
support representative.

Problems with your printer

The following suggestions should work for all printers. (Note:  Also refer to the manual that came with
your specific printer.)

m Make sure that the printer driver for your printer is turned on in the Extensions Manager control

panel in the Control Panels folder in the Apple (K) menu. To find out the name of the printer
driver—for example, LaserWriter—refer to the documentation that came with your printer.

Chapter 

Twelve

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