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Operating Instructions
Safety Instructions
Customer Service
Troubleshooting T
ips
12
Before you call for service…
Troubleshooting Tips 
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
WATER 
Possible Causes
What To Do
Too many suds
Type of detergent
Switch to a lower sudsing detergent brand and follow 
instructions on package.
Very soft water
Try less detergent.
Too much detergent.
Measure your detergent carefully. Use less soap if you 
have soft water, a smaller load, or a lightly soiled load.
Water leaks
Fill hoses or drain hose is
Make sure hose connections are tight at faucets and make
improperly connected
sure end of drain hose is correctly inserted in and secured
to drain facility.
Household drain may
Check household plumbing. You may need to call a 
be clogged
plumber.
Constant water pressure
Tighten hoses at the faucets and turn the water off after 
to the fill hoses at the
each use.
water source
Check condition of the fill hoses; they should be replaced
after 5 years.
Using too much detergent 
Use less detergent. Use less soap if you have soft water,  
in washer
a smaller load, or a lightly soiled load.
Water temperature
Control is not set properly
Check water temperature control (on some models)
is incorrect
or Cycle knob and adjust.
Water supply is turned off
Turn both hot and cold faucets fully on and make sure 
or improperly connected
hoses are connected to correct faucets.
Water valve screens are
Turn off the water source and disconnect the water fill 
stopped up
hoses from the upper back of the washer. Use a brush or 
toothpick to clean the screens in the machine. Reconnect 
the hoses and turn the water back on.
House water heater is
Make sure house water heater is delivering water 
not set properly 
at 120°F.–140°F.(48°C.–60°C.).
Water won’t drain
Drain hose is kinked or 
Straighten drain hose and make sure washer is not 
improperly connected
sitting on it.
Top of drain outlet should be less than 8 ft. (2.5 m) 
above floor.