Kaspersky Lab Anti-Virus 2011, DE/FR/IT KL1137XXAFS-SUI 사용자 설명서
제품 코드
KL1137XXAFS-SUI
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O N T A C T I N G T H E
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To view the report:
1. Open the main application window (see section "Kaspersky Anti-Virus main window" on page
2. Use the Support link at the bottom of the main window to open the Support window, then follow the Support
tools link.
3. In the Information for Technical Support Service window that opens, click the View button.
4. Open the sysinfo.zip archive, which contains report files.
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REATING A TRACE FILE
After installing Kaspersky Anti-Virus, some failures in the operating system or in the operation of individual applications
may occur. The most likely cause is a conflict between Kaspersky Anti-Virus and the software installed on your
computer, or with the drivers of your computer components. You may be asked to create a trace file for Kaspersky Lab
Technical Support Service specialists to successfully resolve your problem.
may occur. The most likely cause is a conflict between Kaspersky Anti-Virus and the software installed on your
computer, or with the drivers of your computer components. You may be asked to create a trace file for Kaspersky Lab
Technical Support Service specialists to successfully resolve your problem.
To create a trace file:
1. Open the main application window (see section "Kaspersky Anti-Virus main window" on page
2. Use the Support link at the bottom of the main window to open the Support window, then follow the Support
tools link.
3. In the Information for Technical Support Service window that opens specify the trace level from the drop-
down list in Traces section.
It is recommended that the required trace level is clarified by a Technical Support Service specialist. In the
absence of guidance from Technical Support Service, you are advised to set the trace level to 500.
absence of guidance from Technical Support Service, you are advised to set the trace level to 500.
4. To start the trace process, click the Enable button.
5. Reconstruct the situation from when the problem occurred.
6. To stop the trace process, click the Disable button.
You can switch to uploading tracing results (see section "Sending data files" on page
) to a Kaspersky Lab server.
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ENDING DATA FILES
After you have created the trace files and the system state report, you need to send them to Kaspersky Lab Technical
Support Service experts.
Support Service experts.
You will need a request number to upload data files to the Technical Support Service server. This number is available in
your Personal Cabinet on the Technical Support Service website if your request is active.
your Personal Cabinet on the Technical Support Service website if your request is active.
In order to upload the data files to the Technical Support Service server:
1. Open the main application window (see section "Kaspersky Anti-Virus main window" on page
2. Use the Support link at the bottom of the main window to open the Support window, then follow the Support
tools link.
3. In the Information for Technical Support Service window that opens, in the Actions section, click the Upload
information for Technical Support Service to the server button.
Uploading information for Technical Support Service to the server window will open.