Exabyte 1X7 LTO Manual Do Utilizador

1012581



Tape drive test results. Use LTOTool and run a Write/Read test of the tape 

drive and then capture the diagnostic log from the tape drive and save it to 

a file.



If the LTOTool Write/Read test reports an error, clean the tape drive and 

run the test again on a new tape. 



Have the diagnostic log file ready to send to Technical Support. Refer to 

the readme file or on-line help available with the LTOTool for detailed 

instructions.



Diagnostic log taken after an error. Capture diagnostic logs from both the 

tape drive and from the autoloader immediately after your backup 

application reports an error. 



Use LTOTool to capture the diagnostic log from the tape drive. 



Use LibTool to capture a diagnostic log from the autoloader. 



Alternatively, if your autoloader includes the Remote Management 

option, you can use it to capture the diagnostic log from the autoloader.

If you report a problem to Exabyte Technical Support, you may be asked to 

create a diagnostic listing. Use one of the following options for creating a 

diagnostic listing. 

To create diagnostic listings for:



The autoloader—use Exabyte LibTool.



LibTool is available as a free download at 

.



See 

 for instructions.



The tape drive—use Exabyte LTOTool



LTOTool is available as a free download at 

.



See 

 for instructions.



The autoloader using Ethernet—use the autoloader’s Remote Management 

utility



 

for instructions.

To report a problem to Exabyte Technical Support, see