Lexmark X642 Manual Do Utilizador

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Lexmark™ X642
Troubleshooting 
Guide
Online technical support
Technical support is available on our Lexmark Web 
site at www.lexmark.com.
Checking an unresponsive 
printer
If the printer is not responding, first make sure:
• The power cord is plugged into the printer and 
a properly grounded electrical outlet.
• The electrical outlet is not turned off by any 
switch or breaker.
• The printer is not plugged into any surge 
protectors, uninterrupted power supplies, or 
extension cords.
• Other electrical equipment plugged into the 
outlet is working.
• The printer is turned on.
• The printer cable is securely attached to the 
printer and the host computer, print server, 
option, or other network device.
Once you have checked each of these possibilities, 
turn the printer off and back on. This often fixes the 
problem.
Printing multi-language 
PDFs
1
Open the document you want to print in Adobe 
Acrobat.
2
Click the printer icon.
3
Check the Print as image box.
4
Click OK.
Solving printing problems
The operator panel display is blank
Turn the printer off, wait about 10 seconds, and turn 
the printer back on.
If the Ready message does not appear, turn the 
printer off and call for service.
The message USB device 
unsupported
 appears when using 
a USB device
For information regarding tested and approved USB 
flash memory devices, see our Lexmark Web site at 
http://support.lexmark.com and click on 
KnowledgeBase to search for Direct USB printing.
Jobs do not print
The printer is not ready to receive data
Make sure
 
Ready
 
or
 
Power Saver 
appears on the 
display before sending a job to print.
The specified output bin is full
Remove the stack of paper from the output bin.
The specified tray is empty
Load paper in the tray.
You are using the wrong printer driver or 
are printing to a file
• Verify you are using the printer driver 
associated with the printer.
• If you are using a USB port, make sure you are 
running Windows 98/Me, Windows 2000, 
Windows XP, or Windows Server 2003 and 
using a Windows 98/Me, Windows 2000, 
Windows XP, or Windows Server 2003 
compatible printer driver.
Your MarkNet N8000 series internal print 
server is not set up properly or is not 
connected properly
Verify that you have properly configured the printer 
for network printing.
See the drivers CD or the Lexmark Web site for 
information.
You are using the wrong interface cable, 
or the cable is not securely connected
Make sure you are using a recommended interface 
cable.
Make sure the connection is secure.
Held jobs do not print
A formatting error has occurred
• Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional printer memory by scrolling 
through the list of held jobs and deleting others 
you have sent to the printer.
The printer has insufficient memory
• Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional printer memory by scrolling 
through the list of held jobs and deleting others 
you have sent to the printer.
The printer has received invalid data
Delete the job.
Job takes longer than expected to 
print
The job is too complex
Reduce the complexity of your print job by 
eliminating the number and size of fonts, the number 
and complexity of images, and the number of pages 
in the job.