VeriFone MX800 Manual Do Utilizador

MX800 S

ERIES

 I

NSTALLATION

 G

UIDE

For MX800 Series terminal problems, contact your local VeriFone representative 
or service provider. 

For MX800 Series product service and repair information:

USA – VeriFone Service and Support Group, 1-800-834-9133, 
Monday - Friday, 8 A.M. - 7 P.M., EST.

International – Contact your VeriFone representative.

Before returning the MX800 Series terminal to VeriFone, obtain a Merchandise 
Return Authorization (MRA) number. The following procedure describes how to 
return one or more MX800 Series terminals for repair or replacement 
(U.S. customers only).  

Gather the following information from the printed labels on the bottom of each 
MX800 Series terminal to be returned:

Product ID, including the model and part number.

Serial number (S/N xxx-xxx-xxx).

Within the United States, call VeriFone toll-free at 1-800-834-9133.

Select the MRA option from the automated message. The MRA department 
is open Monday–Friday, 8 A.M.–7 P.M., EST.

For International customers, please contact your local VeriFone representative 

for assistance with your service, return, or replacement.

Do not, under any circumstances, attempt any service, adjustments, or repairs on 

this equipment, other than the simple cleaning processes discussed in 

and the troubleshooting procedures explained in 

. Instead, contact your 

local VeriFone distributor or service provider for assistance. Failure to comply 
can invalidate the product warranty.

This terminal comes equipped with a tamper-evident label. This Tamper Warning 

label covers a screw hole on the case bottom and indicates if an unauthorized 
party has opened the terminal case. Opening the case will make the terminal 
inoperable and void the product warranty.