Samsung 1865 Manual Do Utilizador

Troubleshooting_ 53

The document 

size is so big that 

the hard disk 

space of the 

computer is 

insufficient to 

access the print 

job.

Allocate more hard disk space on 

your computer for spooling, and try 

printing.

The paper option 

that was selected 

in the Printing 
Preferences

 

may be incorrect.

For many software applications, 

the paper source selection is 

found under the Paper tab within 

the Printing Preferences. Select 

the correct paper source. See the 

printer driver help screen. (See 

The job may be 

very complex.

Reduce the complexity of the page 

or try adjusting the print quality 

settings.

The page 

orientation 

setting may be 

incorrect.

Change the page orientation in 

your application. See the printer 

driver help screen.

The paper size 

and the paper 

size settings do 

not match.

Ensure that the paper size in the 

printer driver settings matches the 

paper in the tray.
Or, ensure that the paper size in 

the printer driver settings matches 

the paper selection in the software 

application settings you use.

The machine 

cable is loose or 

defective.

Disconnect the machine cable and 

reconnect. Try a print job that you 

have already printed successfully. 

If possible, attach the cable and 

the machine to another computer 

that you know works and try a print 

job. Finally, try a new machine 

cable.

The wrong 

printer driver was 

selected.

Check the application’s printer 

selection menu to ensure that your 

machine is selected.

The software 

application is 

malfunctioning.

Try printing a job from another 

application.

The operating 

system is 

malfunctioning.

Exit Windows and reboot the 

computer. Turn the machine off 

and back on again.

The toner 

cartridge is 

defective or out 

of toner.

Redistribute the toner, if 

necessary. 
If necessary, replace the toner 

cartridge.

The file may 

have blank 

pages.

Check the file to ensure that it 

does not contain blank pages.

Some parts, such 

as the controller 

or the board, 

may be 

defective.

Contact a service representative.

Incompatibility 

between the PDF 

file and the 

Acrobat 

products.

Printing the PDF file as an image 

may enable the file to print. Turn 

on Print As Image from the 

Acrobat printing options. 

It will take longer to print 

when you print a PDF file as 

an image.

The resolution of 

the photo is very 

low. 

Reduce the photo size. If you 

increase the photo size in the 

software application, the resolution 

will be reduced. 

Using damp 

paper can cause 

vapor during 

printing.

This is not a problem. Just keep 

printing.

Paper size and 

paper size 

setting do not 

match.

Set the correct paper size in the 
Edit...

 in the Paper tab in the 

. (See 

page 34.)