Lexmark W810 Guia Do Utilizador

Troubleshooting

Use the following table to find solutions to problems you are experiencing with the mailbox 
option. 

Paper frequently jams 
in the mailbox.

The mailbox and the printer are 
misaligned.

Align the mailbox with the printer. 

Refer to the 

User’s Reference for 

detailed instructions on aligning the 
mailbox option.

The mailbox cables are not 
connected properly.

Check the cable connections. Refer 
to the 

Setup Guide for instructions 

on connecting the mailbox to the 
printer.

The transport unit is not 
correctly installed.

If the 

 

message recurs, verify that you have 
properly installed the transport unit 
on top of the printer. The gears must 
be completely engaged for paper to 
travel successfully from the printer to 
the mailbox.

Refer to the 

Setup Guide for detailed 

installation instructions.

You cannot clear the 

 message.

The transport unit is not 
properly installed.

Verify that you have properly 
installed the transport unit on top of 
the printer.

Refer to the 

Setup Guide for detailed 

installation instructions.

The transport unit falls 
from the top of the 
printer when you pull 
away the mailbox.

The guide rail attaching the 
mailbox to the printer is not 
properly installed.

Reinstall the guide rail. When 
properly installed, the guide rail 
prevents you from pulling the 
mailbox too far away from the 
printer.

Refer to the 

Setup Guide for detailed 

installation instructions.