SATO MB410i Guia Do Utilizador
Unit 7: Troubleshooting
Page 7-2
PN 9001190C
MB400i/MB410i Operator Manual
TROUBLESHOOTING
When you experience any problems operating the printer, refer to the following tables.
WHAT TO DO IN CASE OF...
Table 7-1, Problem and Remedy Table
PRINT FAULT
CAUSE
REMEDY
Smudged printing
1. Print head is dirty
2. Roller is dirty
2. Roller is dirty
1. Clean the print head
2. Clean the platen and dispense roller
(See Section 6: Cleaning and
Maintenance)
2. Clean the platen and dispense roller
(See Section 6: Cleaning and
Maintenance)
Vertical streaking in
printouts
printouts
1. Print head is dirty
2. Print head is faulty
2. Print head is faulty
1. Clean the print head
2. Run head check
3. Replace the print head
2. Run head check
3. Replace the print head
Slanted text characters 1. Paper guide is
positioned incorrectly
2. Roller is dirty
1. Retry with different label paper. Use
only SATO-certified media for best
print quality and minimal problems
2. Clean the platen and dispense roller
(See Section 6: Cleaning and
Maintenance)
only SATO-certified media for best
print quality and minimal problems
2. Clean the platen and dispense roller
(See Section 6: Cleaning and
Maintenance)
No printing
1. RS-232C cable
connection is faulty or
settings are wrong
connection is faulty or
settings are wrong
2. IrDA Interface is faulty or
settings are wrong
settings are wrong
3. Bluetooth/WLAN
interface is faulty or
settings are wrong
interface is faulty or
settings are wrong
4. DIP Switch setting is
incorrect
incorrect
5. Print head is faulty
1. Check the connection of the RS-
232C cable connector (See Printing
Via the RS-232C Interface in Section
4, Operation and Configuration)
232C cable connector (See Printing
Via the RS-232C Interface in Section
4, Operation and Configuration)
2. The printer and IrDA host must be
within 6 or 8 inches (15 or 20 cm) of
one another. The host must be located
at the center of the IrDA filter (com
area) of the printer (See Printing Via
the IrDA Interface in Section 4: Opera-
tion and Configuration)
within 6 or 8 inches (15 or 20 cm) of
one another. The host must be located
at the center of the IrDA filter (com
area) of the printer (See Printing Via
the IrDA Interface in Section 4: Opera-
tion and Configuration)
3. Check the communication protocol
settings
settings
4. Double-check DIP Switch settings
(See Enabling and Disabling Special
Settings in Section 5, Operating
Modes).
(See Enabling and Disabling Special
Settings in Section 5, Operating
Modes).
5. Replace the print head