Ingenico BAS930P Manual Do Utilizador
8.
Troubleshooting
The terminal does not turn on or does not connect to the telephone line
•
Check the power supply and telephone line cables
•
Check for electrical power network
The terminal fails to establish a telephone connection
•
Check that the tone of the phone line is free
•
Check the configuration of the phone line and number to call
•
Get technical support
Cards are not read
•
Check that the magnetic card is swiped correctly (with magnetic band
to directed the terminal) .
to directed the terminal) .
•
Swipe again the card with the magnetic stripe movement constant and rapid
•
Verify that the magnetic strip is not damaged, grooved or cracked
•
Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
and removed the card only after the transaction is performed.
The ticket is not printed
•
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 4.4
“Installing the paper roll”)
Possibly adjust the paper roll following the instructions in this manual (section 4.4
“Installing the paper roll”)
•
Check the type of paper used (thermal paper must be used)