Raritan Computer Home Theater Server P2-USTIP1 Manual Do Utilizador

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C:

 

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ROUBLESHOOTING

 

33 

Appendix C: Troubleshooting 

Problems and Suggested Solutions 

I cannot connect to USTIP 
via dial up modem. 
 

Ensure that you have specified the modem device for your Remote PC 
in the Add Connection Window (Dial-up type connection) modem 
field. 

Although concurrent connections may be enabled (either globally 
or individually), the modem in USTIP will only accommodate one 
remote connection at a time – ensure that someone else is not 
already connected via modem. 
Ensure that your user profile has modem access enabled and that 
USTIP is configured to enable a modem interface on the Network 
Configuration Screen. 
Ensure that the communication port chosen by the network 
administrator on the Network Configuration screen matches the 
port set in your connection profile. 

I cannot connect to USTIP 
via LAN/WAN or 
Internet. 

Re-check the IP settings for USTIP from the USTIP Admin 
Console or remote Admin Console window.  Accessing the 
Network Configuration screen, ensure that the IP addresses set 
for “IP Address, Subnet Mask, and Default Gateway” are still set 
correctly, per your Network Administrator’s instructions. 
Ensure that your user profile has network access enabled and that 
USTIP is configured to enable a network interface. 
Ensure that the communication port chosen by the network 
administrator on the Network Configuration screen matches the 
port set in your connection profile. 
Ensure that the network configuration is correct by sending a 
PING from the Remote PC to USTIP. 
Ensure that your private key is set correctly. 

I cannot connect to USTIP 
via Web Browser. 

Re-check the IP settings for USTIP from the USTIP Admin 
Console or remote Admin Console window.  Accessing the 
Network Configuration screen, ensure that the IP addresses set 
for “IP Address, Subnet Mask, and Default Gateway” are still set 
correctly, per your Network Administrator’s instructions. 
Ensure that your user profile has Web Browser access enabled and 
that USTIP is configured to enable Web Browser. 

I cannot connect to USTIP 
and seem to be stuck at the 
Login window. 
 

Ensure that you are using a valid and correct user name and 
password. Ensure that you are typing user name and password in 
the exact upper and lowercase combinations in which they were 
created. Drag the Login window to the side and view Connection 
Status window behind it. The Connection Status window will 
show details on your connection attempts, and may offer specifics 
on the problem.