Adder Technology 5000 Manual Do Utilizador

This chapter contains a variety of information, including the following:

•  Getting assistance - see below
•  Troubleshooting - see right
•  Appendices

•  Appendix 1 - 

•  Appendix 2 - 

•  Appendix 3 - 

•  Appendix 4 - 

•  Appendix 5 - 

•  Appendix 6 - 

•  Appendix 7 - 

•  Appendix 8 - 

•  Appendix 9 - 

•  Appendix 10 - 

• 

• 

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If you are still experiencing problems after checking the list of solutions in the 
Troubleshooting section then we provide a number of other solutions:

• 

Adder Technology website – www.adder.com

  Check the Support section of our website for the latest solutions and driver 

files.

• 

Email – support@adder.com

• 

Fax 

in the UK: 

   

in the US: 

• 

Phone 

in the UK: 

   

in the US: 

•  Check that the correct address is being used by the remote users.
•  Check the 

. Check that the users network address has not 

been excluded in the 

•  If the AdderView CATxIP 5000 is situated behind a firewall, check that 

the relevant ports are being allowed 

 and are being 

correctly routed.

•  Check the 

network link is a 100Mbps connection, the 100 indicator should also be on.

• 

. When doing so, ensure that the host system does 

not have mouse cursor trails enabled and that the top left corner of the 
screen is clear of application windows.

•  Either, the VNC viewer is an old version (

admin user has been configured on the AdderView CATxIP 5000. 

HT