Lucent Technologies Definity Enterprise Communications Server 555-230-220 Manual Do Utilizador
ASAI and Feature Interactions
Issue 7 May 1998
12-15
If a call alerts to a principal station A, as well as to station B as a bridged
appearance of A, then a call cannot be redirected from station A to a primary
appearance on station B using the Redirect Call Feature.
appearance of A, then a call cannot be redirected from station A to a primary
appearance on station B using the Redirect Call Feature.
A bridged call appearance is selected for a Single-Step Conference by the
DEFINITY ECS only if there are no regular call appearances available at the
added station. Other than that, bridging is not supported with either Single-Step
Conference or Phantom Calls.
DEFINITY ECS only if there are no regular call appearances available at the
added station. Other than that, bridging is not supported with either Single-Step
Conference or Phantom Calls.
Busy Verification of Terminals
A domain-controlled station may be busy-verified. A Connected Event Report is
provided when the verifying user is bridged in on a connection in which there is a
domain-controlled station.
provided when the verifying user is bridged in on a connection in which there is a
domain-controlled station.
A Third Party Selective Hold request is denied if requested for the verifying user’s
station.
station.
Call Coverage
If a call that goes to coverage is monitored on an active-notification association for
an ACD split or a VDN domain, the association receives the Call Offered to
Domain, Alerting, and Connected Event reports.
an ACD split or a VDN domain, the association receives the Call Offered to
Domain, Alerting, and Connected Event reports.
For an alternate answering position that is a domain-controlled station, the
Alerting and Connected Event Reports are returned to its domain-control
association.
Alerting and Connected Event Reports are returned to its domain-control
association.
The Call Redirected Event Report is sent to the principal’s domain-control
association when an analog principal’s call goes to coverage. The
Disconnect/Drop Event Report is sent for the coverage station’s domain-control
associations when the call which had been alerting at both the principal and the
coverage is answered at the principal.
association when an analog principal’s call goes to coverage. The
Disconnect/Drop Event Report is sent for the coverage station’s domain-control
associations when the call which had been alerting at both the principal and the
coverage is answered at the principal.
Switch-classified calls placed to local destinations whose coverage criteria are
met do not go to coverage, they remain at the called party. Switch-classified calls
delivered to originators whose coverage criteria are met follow the originator’s
coverage path (provided they are not priority calls).
met do not go to coverage, they remain at the called party. Switch-classified calls
delivered to originators whose coverage criteria are met follow the originator’s
coverage path (provided they are not priority calls).
Direct-agent calls follow the agent’s coverage path rather than the split’s. This is
different from regular ACD calls.
different from regular ACD calls.
An adjunct-routed call is allowed to go to coverage as usual. If the coverage is
busy, the user hears a busy tone and the adjunct is notified with the Route End
capability (cause CS0/16 — Normal Clearing).
busy, the user hears a busy tone and the adjunct is notified with the Route End
capability (cause CS0/16 — Normal Clearing).