Vintage VBQ30GBN Manual
Page
19
BEFORE
CALLING
FOR
SERVICE
If the Grill does not function properly use the following checklist before contacting your dealer for service, You may save the cost of a
service call and the inconvenience of being without your grill. Additional troubleshooting tips can be found on our website at
service call and the inconvenience of being without your grill. Additional troubleshooting tips can be found on our website at
Http://www.vintageluxuryappliances.com
Troubleshooting Guide
PROBLEM
SOLUTION
FLAME
IS
YELLOW
/
GAS
SMELL
GRILL GETS TOO HOT
LOW / INSUFFICIENT HEAT
BURNER BLOWS OUT
GRILL GETS TOO HOT
LOW / INSUFFICIENT HEAT
BURNER BLOWS OUT
GRILL WON'T LIGHT
IGNITERS CLICK CONTINUOUSLY
IGNITERS CLICK CONTINUOUSLY
IF YOU SMELL GAS WHILE THE GRILL IS OPERATING, IMMEDIATELY
TURN OFF ALL BURNERS. Wait for the grill to cool and check the burner inlet for
obstructions and perform a leak test according to the procedure on page 10. Also check
the air shutter for proper adjustment according to the procedure on page 12.
NOTE: If the grill is operating in a dusty area or if heavy grease is present, some orange
tips on the burner flame should be considered normal. If possible move grill to a less
dusty area.
IN THE EVENT THE GRILL GETS TOO HOT, TURN OFF THE GRILL
IMMEDIATELY AND ALLOW IT TO COOL OFF. Perform a leak test per the
procedure on page 10. If links cannot be detected, call for service before attempting to
use the grill. Do not operate all burners on high with the lid down.
Check for kinks in supply line and pre-heat grill with U-burners for at least 15 minutes
with hood closed. IR burners should allow 5 minutes to pre-heat with the hood open. If
only one burner appears low, clean burner and clear port of any obstructions.
Check for proper gas supply and pressure. Make sure tank is full. A mostly empty tank
may not have sufficient pressure to run grill at high heat.
TURN OFF ALL BURNERS. Wait for the grill to cool and check the burner inlet for
obstructions and perform a leak test according to the procedure on page 10. Also check
the air shutter for proper adjustment according to the procedure on page 12.
NOTE: If the grill is operating in a dusty area or if heavy grease is present, some orange
tips on the burner flame should be considered normal. If possible move grill to a less
dusty area.
IN THE EVENT THE GRILL GETS TOO HOT, TURN OFF THE GRILL
IMMEDIATELY AND ALLOW IT TO COOL OFF. Perform a leak test per the
procedure on page 10. If links cannot be detected, call for service before attempting to
use the grill. Do not operate all burners on high with the lid down.
Check for kinks in supply line and pre-heat grill with U-burners for at least 15 minutes
with hood closed. IR burners should allow 5 minutes to pre-heat with the hood open. If
only one burner appears low, clean burner and clear port of any obstructions.
Check for proper gas supply and pressure. Make sure tank is full. A mostly empty tank
may not have sufficient pressure to run grill at high heat.
On
natural gas units, ensure that
the flexible supply line is at least 1/2" diameter. Check the gas supply pressure to ensure
at least 7" W.C. (0.25 psi) for natural gas, 11" W.C. (0.4 psi) for LP.
Check flame characteristics according to the procedure on page 12 and adjust air shutter if
needed. Check also that there is no pressure being applied to the regulator attached to the
back of the grill. This regulator contains a flexible diaphragm and should not be allowed
to touch the grill body or any surrounding objects. Check to make sure that the burners
and the drip tray are clean and free from obstructions. Clean if necessary. NOTE: With the
exception of the drip pan, no part of the grill should ever be lined with aluminum foil as it
will interfere with airflow and can cause a low heat condition.
First determine if the problem is being caused by strong winds. Always shelter your grill
from strong winds. Reposition your grill so that the back of the grill is toward the wind.
Second, it could be that your LP tank is running out of fuel. Weigh your propane
cylinder. A standard 20 lb tank will weigh about 39 lbs when it is 80% full and 19 lb
when it is empty. Check to ensure that the burners are correctly positioned in the grill.
Correctly installed burners should be seated firmly with no side-to-side movement.
Make sure the gas supply is turned on, the LP tank is full and there are no leaks. (see pg
10) Match-light a burner according to the procedure on page 11. If the burner will light
with a match, then the spark igniter may not be functioning correctly, or may not be
adjusted correctly. You should hear a rapid snapping sound when the igniter button is
pushed. If there is no sound, first replace igniter batteries (pg 7). If it still does not work,
make sure there is proper gap between the burner and electrode wire. Adjust according to
accordingly or call for service.
If the burner will not match light, and the gas supply has been confirmed, then check the
burner for blockages.
Unscrew one battery cap, rotate battery 180 degrees, and screw battery cap back in. (Only
affects units 42” and larger because those units utilize two battery packs)
at least 7" W.C. (0.25 psi) for natural gas, 11" W.C. (0.4 psi) for LP.
Check flame characteristics according to the procedure on page 12 and adjust air shutter if
needed. Check also that there is no pressure being applied to the regulator attached to the
back of the grill. This regulator contains a flexible diaphragm and should not be allowed
to touch the grill body or any surrounding objects. Check to make sure that the burners
and the drip tray are clean and free from obstructions. Clean if necessary. NOTE: With the
exception of the drip pan, no part of the grill should ever be lined with aluminum foil as it
will interfere with airflow and can cause a low heat condition.
First determine if the problem is being caused by strong winds. Always shelter your grill
from strong winds. Reposition your grill so that the back of the grill is toward the wind.
Second, it could be that your LP tank is running out of fuel. Weigh your propane
cylinder. A standard 20 lb tank will weigh about 39 lbs when it is 80% full and 19 lb
when it is empty. Check to ensure that the burners are correctly positioned in the grill.
Correctly installed burners should be seated firmly with no side-to-side movement.
Make sure the gas supply is turned on, the LP tank is full and there are no leaks. (see pg
10) Match-light a burner according to the procedure on page 11. If the burner will light
with a match, then the spark igniter may not be functioning correctly, or may not be
adjusted correctly. You should hear a rapid snapping sound when the igniter button is
pushed. If there is no sound, first replace igniter batteries (pg 7). If it still does not work,
make sure there is proper gap between the burner and electrode wire. Adjust according to
accordingly or call for service.
If the burner will not match light, and the gas supply has been confirmed, then check the
burner for blockages.
Unscrew one battery cap, rotate battery 180 degrees, and screw battery cap back in. (Only
affects units 42” and larger because those units utilize two battery packs)