USRobotics R24.0662.00 Folheto

Printed in Xxxxx.

1. Click Windows Start 

> 

Control Panel. 

2. Click Phone and Modem Options and then click the Modems tab. 

You should see U.S. Robotics 56K FAX EXT PnP and a COM port setting. 

If you do not see a description of your modem, repeat the installation proce-

dure. 

3. Highlight the description of your new modem, and click Properties.
4. Click the Diagnostics tab and then click the Query Modem button. 

If you see a series of commands and responses from the modem, the installa-

tion was successful. 
If you do not see a description of your modem the installation was not suc-

cessful; repeat the installation procedure. 

1. Click Windows Start 

>

>

 Control Panel. 

2. Double-click the

Phone and Modem Options icon. 

3. Click the Modems tab. 

Make sure that U.S. Robotics 56K FAX EXT is selected. If you do not see a 

description of your modem, repeat the installation procedure. 

4. Click the Properties button. 
5. Click the Diagnostics tab. 
6. Click the Query Modem

button.

If you see a series of commands and responses from the modem, the installa-

tion was successful. 
If you do not see a description of your modem the installation was not suc-

cessful; repeat the installation procedure. 

1. Click Windows Start 

> 

>

 Control Panel. 

2. Double-click the Modems icon.

In the Modems Properties screen, you should see U.S. Robotics 56K FAX 

EXT. If you do not see a description of your modem, repeat the installation 

procedure. 
Click the Diagnostics tab. Make sure that the correct COM port (modem) is 

selected. 

3. Click the More Info button. 

If you see a series of commands and responses from the modem, the installa-

tion was successful. 
If you do not see a description of your modem the installation was not suc-

cessful; repeat the installation procedure. 

1. Click Windows Start > Programs > Accessories > HyperTerminal.
2. Click Cancel in the New Connection Wizard. 
3. Click File > Properties and very that U.S. Robotics 56K FAX EXT 

selected.

4. In the HyperTerminal window, type 

 and press ENTER. 

If 

AT

 is displayed in the HyperTerminal window as you type and 

OK

 is dis-

played after you press ENTER, the installation was successful. 
If 

AT

 is not displayed as you type and 

OK

 is not displayed after you press 

ENTER, the installation was not successful; repeat the installation procedure. 

You may be using a COM port that is either already in use or not configured cor-

rectly. For the modem to work properly, it must be plugged into an enabled serial 

port which is assigned to a free COM port. Most computers have two serial ports 

assigned to COM 1 and COM 2 respectively.

1. Click Windows Start 

>

> 

Hardware and Sound.

2. Double-click Phone and Modem Options and click the Modems tab. 

Look for a listed modem and check which COM port it is using. If a previous 

modem is already using the available COM port, use another COM port or 

uninstall the modem that was installed previously. See your previous modem’s 

manual for uninstallation instructions. 

3. Click Windows Start 

>

>

>

Device Manager.

4. Look under Ports (COM and LPT). 

If the COM port that your modem is using has yellow exclamation points or 

red “A” over it, your COM ports may not be configured correctly or you may 

be plugging your modem in to a disabled serial port. If this is the case, you 

may need to contact your computer manufacturer for information on enabling 

and correctly configuring your COM ports. 

1. Click Windows Start 

>

 Control Panel.

2. Double-click Phone and Modem Options and click the Modems tab. 

Look for a listed modem and check which COM port it is using. If a previous 

modem is already using the available COM port, use another COM port or 

uninstall the modem that was installed previously. See your previous modem’s 

manual for uninstallation instructions. 

3. Click Windows Start 

>

4. Double-click System and select the Hardware tab. 
5. Click the Device Manager button.
6. Look under Ports (COM and LPT). 

If the COM port that your modem is using has yellow exclamation points or 

red “A” over it, your COM ports may not be configured correctly or you may 

be plugging your modem in to a disabled serial port. If this is the case, you 

may need to contact your computer manufacturer for information on enabling 

and correctly configuring your COM ports. 

1. Click Windows Start 

> 

> 

Control Panel. 

2. Double-click Phone and Modem Options and click the Modems tab. 

Look for a listed modem and check which COM port it is using. If a previous 

modem is already using the available COM port, use another COM port or 

uninstall the modem that was installed previously. See your previous modem’s 

manual for uninstallation instructions. 

3. Click Windows Start 

> 

> 

Control Panel. 

4. Double-click System and select the Hardware tab. 
5. Click the Device Manager button.
6. Look under Ports (COM and LPT). 

If the COM port that your modem is using has yellow exclamation points or 

red “A” over it, your COM ports may not be configured correctly or you may 

be plugging your modem in to a disabled serial port. If this is the case, you 

may need to contact your computer manufacturer for information on enabling 

and correctly configuring your COM ports. 

1. Click Windows Start

> Control Panel, and then double-click 

Modems. If you have Windows Me and you do not see this icon, be sure to 

select View All Control Panel Options. 

2. Look for a listed modem and click the Diagnostics tab to find out which 

COM port it is using. 
If a previous modem is already using the available COM port, use another 

COM port or uninstall the modem that was installed previously. See your pre-

vious modem’s manual for uninstallation instructions. 

3. Click Windows Start > Settings > Control Panel.
4. Double-click System and select the Device Manager tab.
5. Expand Ports (COM and LPT). 

If the COM port that your modem is using has yellow exclamation points or 

red “A” over it, your COM ports may not be configured correctly or you may 

be plugging your modem in to a disabled serial port. If this is the case, you 

may need to contact your computer manufacturer for information on enabling 

and correctly configuring your COM ports. 

1. Click Windows Start

Control Panel. Double-click Ports. 

2. Make sure the port you are plugging the modem into appears in the list. If it 

does not, the port needs to be added, and possibly enabled in the BIOS. Con-

sult your Windows NT 4.0 manual for information about adding ports. After 

you add or enable the port, follow the instructions in this guide for your oper-

ating system. 

Your communications software may not function properly if any of the following are 

true:

"

More than one version of the software installed on your computer.

"

You are using an older version of the software.

"

More than one communication software package is installed on your computer.

USRobotics highly recommends using the communications software provided with 

your modem on the USRobotics Installation CD-ROM.

Your software’s COM port settings may be incorrect. In the setup section of your 

software, ensure that the software’s port settings match those for the modem. For 

instructions on adjusting the port settings in your software, refer to your communica-

tion software’s documentation.

Make sure that your Windows Dial-Up Networking connection is using the correct 

modem.

1. Click Windows Start 

>

> 

>

> 

Manage network connections. 

2. Right-click the description of the dial-up networking connection, and select 

Properties. 

3. Make sure that your new modem is selected.

1. Click Windows Start 

>

 Control Panel, and double-click Network Connec-

tions. 

2. Double-click the description of the dial-up networking connection, and select 

Properties. 

3. Make sure that your new modem is selected.

1. Click Windows Start 

>

>

 Network and Dial-up Connections. 

2. Double-click the description of the dial-up networking connection, and select 

Properties. 

3. Make sure that your new modem is selected.

1. Double-click My Computer.
2. Double-click Dial-Up Networking.
3. Right-click the connection you are trying to use, and select Properties. 
4. Make sure that your new modem is selected.

You may have a bad phone cord connection to the modem. Try connecting your 

modem to your the telephone wall jack with another telephone cord.

Your phone cord may be plugged in to the wrong jack. The phone cord should be 
plugged into the   jack on the modem and into the telephone wall jack.

You may have devices between the modem and the phone jack. There should be no 

line splitters, fax machines, or other devices between the modem and the telephone 

wall jack.

You may have plugged the modem’s phone cord in to a digital line. Contact the 

department responsible for your phone system if you are unsure whether your phone 

line is analogue or digital.

If you phone system requires as access code to access and outside line, be sure to 

include the code in the number that you are dialing.

If your voice mail alters your dial tone when messages are waiting, restore the normal 

dial tone by retrieving your messages before using the modem to dial out.

You may have a poor connection. Try placing the call again.

Contact your ISP to verify that the number you are dialing supports V.90/V.92 

speeds. 

Contact your telephone company to verify that the telephone line for your modem 

supports V.90/V.92 speeds.

Line interference or the routing of the telephone call to your ISP may be causing a 

slower connection speed. Try placing the call again.

A d d i t i o n a l   I n f o r m a t i o n

For regulatory and warranty information, see the User Guide on the USRobotics 

Installation CD-ROM.
For operation and configuration information, see the User Guide on the 

USRobotics Installation CD-ROM. The User Guide contains detailed information 

on the use and configuration of your modem.
For expanded troubleshooting and additional information:
1. See the User Guideon the USRobotics Installation CD-ROM. 
2. Go to the Support section of the USRobotics Web site at 

www.usr.com/support/

.

Many of the most common difficulties that customers experience have been 

addressed in the FAQ and Troubleshooting Web pages for your modem. The 

Support pages also contain information on the latest firmware and may contain 

documentation updates.
Submit your technical support question using an online form, or contact the 

USRobotics Technical Support Department.

S u p p o r t

You can contact the USRobotics Technical Support Department. To receive assist-

ance, you need your serial number. 

www.usr.com/emailsupport

 (888) 428-9450