Nortel Networks 1750 Manual Do Utilizador
Preface
17
Nortel VPN Router Installation — VPN Router 1750
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
Technical Support Web site:
This site provides quick access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site, you can perform the following
activities:
address issues with Nortel products. From this site, you can perform the following
activities:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base for
answers to technical issues
answers to technical issues
•
sign up for automatic notification of new software and documentation for
Nortel equipment
Nortel equipment
•
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
Web site, and you have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number
for your region:
for your region:
Getting help from a specialist by using an Express Routing
Code
Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to the
following Web site:
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to the
following Web site: