Nortel Networks PO937240 02 Manual Do Utilizador
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Chapter 2 Answer calls
P0937240 02
Make Call Display information appear automatically at a telephone
Each telephone that rings for an external line can show Call Display information for that line. After
answering a call, Call Display information appears on the display of the telephone that answered
the call. Your installer or customer service representative can program telephones to have
automatic Call Display.
answering a call, Call Display information appears on the display of the telephone that answered
the call. Your installer or customer service representative can program telephones to have
automatic Call Display.
Change which call information appears first
If the information is not available from your telephone company, you can see
Unknown name or
Unknown number on the display. If the caller blocks that information you can see
Private name or
Private number on the display.
You need to start a Unified Manager session to program this feature. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
Priority Call
If you receive a priority call and your telephone has no free internal line buttons, you cannot
transfer the priority call, you must accept or release it.
transfer the priority call, you must accept or release it.
Answer calls at a prime telephone
The prime telephone is normally the attendant’s telephone. The installer or customer service
representative programs a prime telephone for a line. Calls not answered at their normal
destinations transfer to the prime telephone. Business Communications Manager allows for a
prime telephone for each line if needed. The prime telephone display gives information about the
call, as in the following examples.
representative programs a prime telephone for a line. Calls not answered at their normal
destinations transfer to the prime telephone. Business Communications Manager allows for a
prime telephone for each line if needed. The prime telephone display gives information about the
call, as in the following examples.
The person at telephone 221 has forwarded a call to you using
Do Not Disturb.
Do Not Disturb.
The system has transferred a call to you from a telephone with
Do Not Disturb turned on.
Do Not Disturb turned on.
No person answered this call so the system transferred it to you.
A person camped, parked or transferred a call on line 061, but
no one has answered the call. Press
no one has answered the call. Press
CALLBCK
or the line button to
connect to the call.
DND from 221
DND transfer
DRT Line001
Line061 callback
CALLBCK
CALLBCK